SUCCESS STORY
How AI Voice Agents let Northwinds Services Group focus on customer service
Freezing temperatures used to bring CSR chaos for Northwinds Service Group. Now, with ServiceTitan’s AI Voice Agents, no matter the call surge, Northwinds is seeing less dropped calls, faster response times, and a less employee burnout.
Business Focus
Residential, Commercial
Services
Plumbing, HVAC
POWERED BY AI
Enhanced call center, enhanced experience
After years of looking, Northwinds found themselves smitten with Lucy, their ServiceTitan AI Voice Agent. Fast, friendly, and easily integrated, Lucy was what they needed to level up their call center.
80+%
call booking rate
“[Lucy, our AI Voice Agent] didn't take away jobs—she actually enhanced the experience for our clients and enhanced our call center. They're no longer drowning. They're able to give that customer service that's really needed.”
The best thing is that it’s one company. If we went outside of ServiceTitan and something went wrong, it becomes, ‘Is it this company's issue, or is it that company's issue?
Nicole Little
Director of Residential Services, Northwinds Services Group
Partner with the platform that delivers
Article
‘We Love Lucy’: Why Northwinds Services Group is Smitten with ServiceTitan's AI Voice Agent
Northwinds Services Group eliminated call center burnout and customer wait times during extreme weather surges by implementing ServiceTitan’s AI Voice...
Learn More