CASE STUDY
How Brothers Plumbing recovered over $1 million from missed calls
Missed calls used to mean lost jobs for Brothers. Abandon rates neared 30% and it took 10+ hours to return calls. Now, ServiceTitan's AI Virtual Agent answers in seconds, cutting the rate to 5%, and recovering over $1 million in revenue.
Business Focus
Residential
Services
Plumbing
What Virtual Agent delivered for Brothers
600+
jobs booked with Virtual Agent
$1.33M
in attributed revenue
67%
decrease in call abandon rate
Faster responses. More bookings.
How Brothers built a more effective booking process
Brothers leverages Virtual Agent around its real capacity, zones, technician skillsets, and job types. That preparation helps them respond faster and book jobs based on what the business can deliver.
"Since November, we've recovered over a million dollars worth of revenue."
Tyler Frydenlund
Lead Systems Administrator, Brothers Plumbing, Heating & Electric
SUCCESS STORY
Get the full story from Brothers
Tyler Frydenlund, lead systems administrator for Brothers, shares how the team approached adoption, earned employee support, and expanded Virtual Agent to improve customer support.
