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ServiceTitan and Lennox Announce Field Service Management Partnership

ServiceTitan
March 15th, 2024
2 Min Read

The software platform built to power the trades is now the exclusive partner for one of the nation’s leading manufacturers for energy-efficient cooling, heating, indoor air quality, and refrigeration systems.

ServiceTitan is now the exclusive and preferred Residential Field Service Management partner of Lennox, a leading provider of innovative climate solutions in the HVACR industry, and will be the sole FSM partner integrated with Lennox to offer a range of capabilities to help drive efficiency and enhance the customer experience.

This partnership will allow Lennox dealers who use ServiceTitan to access Lennox product content, real-time pricing and availability and place electronic purchase orders from within the ServiceTitan software. 

Lennox and ServiceTitan will also develop and launch a comprehensive Lennox Package complete with prebuilt customizable sales proposals, on-the-job checklists, marketing campaigns, lead integration through the Lennox dealer locator, IoT leads, and the management of consumer rebates and warranty registration.

"Lennox has a proven history of product advancement and digital innovation. Our collaboration with ServiceTitan underscores the shared dedication to equipping dealers with tools that streamline workflow and elevate the customer experience," said Gary Bedard, Lennox Home Comfort Solutions President. "We're confident the innovative features that ServiceTitan offers, coupled with the strong product and service offerings Lennox provides, will empower dealers and support our customers amid growing demands."

A key component of this partnership is the support provided to mutual customers. In addition to the planned integrations, Lennox customers will have a dedicated “white glove” support channel through ServiceTitan, demonstrating a commitment to ensuring an exceptional customer experience.

"Prioritizing customer retention and revenue growth is key for contractors nationwide, so identifying opportunities to streamline operations is crucial," said Vahe Kuzoyan, President and Co-Founder of ServiceTitan. "Our new software-focused partnership with Lennox provides businesses the tools to achieve their goals and deliver best-in-class customer service. ServiceTitan is proud to be the exclusive Field Service Management partner for Lennox Residential HVAC contractors, enhancing the overall experience for our mutual customers."

Find out more about this partnership at www.servicetitan.com/partners/lennox

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