Jobber Review: Detailed Overview with Real User Reviews

Jobber helps businesses automate tasks like scheduling, dispatching, and management. 

However, like any service solution, it isn't perfect. While it may work well for one company, it might fall short for another.

If you're unsure if Jobber is worth the hype, you're in the right place. 

This review is designed for business owners who want to know if Jobber can streamline their operations or for those looking to compare Jobber alternatives, like ServiceTitan.

We’ve broken down Jobber's key features, pricing, pros and cons, and pulled in reviews from real users, so you can decide whether it's the right fit for your business. 

Let's get started. 

Disclaimer: The information in this review is as accurate as of 1st November 2025 and subject to change as Jobber updates its platform.

Jobber Review Overview

Jobber has the following ratings on different review sites:

• G2: 4.6/5

• Trustpilot: 4.3/5

Below is a summary of our Jobber review:

As of November 2025, Jobber pricing starts from $25/month (when billed annually) for individuals and from $109/month (when billed annually) for teams.

Jobber’s key features, as stated on their site, are:

• Job management 

• Customer experience 

• Business management 

Here’s a summary of the key pros and cons of Jobber, based on user reviews from G2:

Pros:

• Jobber integrates scheduling, task management, invoicing, and communication into one system, so businesses don't have to manage multiple tools.

• Users highlight that Jobber helps them effectively automate repetitive tasks like sending reminders and scheduling jobs, allowing them to focus on serving customers.

Cons:

• Many users struggle with backend accounting due to frequent syncing problems with QuickBooks. 

• Some users say they are unable to access detailed performance data for employees, finances, and other business areas. 

• The platform may not provide strong enough lead-nurturing capabilities for every business, making it less effective for managing customer relationships over time. 

Jobber is best for: 

• Independent contractors and freelancers who need job management tools for their operations.

• Service teams that only need a tool for job management, while relying on other tools for non-job-related tasks, such as accounting and marketing.

Now, let’s go through a detailed breakdown of Jobber across key areas.

Jobber Pricing

Jobber’s flexible pricing is divided into two categories: 

• Individual: Best for solo contractors, freelancers, or very small businesses who want to streamline quoting, invoicing, and scheduling.

• Teams: Best for growing and established businesses that require collaboration, multiple user seats, advanced automation, and customer communication tools. 

You can start with a lower-tier plan and upgrade as your business grows. Plus, all plans have a free trial to test Jobber before committing.

Jobber Features

Jobber offers various features designed to help home service businesses streamline operations, improve customer experience, and effectively manage their business.

Here are some core features of Jobber: 

Job management features

Jobber consolidates solutions to efficiently manage administrative tasks such as dispatching, job scheduling, invoicing, and payments. 

Quote

Jobber’s Quote feature gives potential customers a professional first impression of your business. 

Instead of presenting a plain document, Jobber offers a clearly written and well-designed quote that allows clients to review details, add any additional services they choose, and instantly see the updated total. 

Clients can also easily approve the quote online with just a few clicks. 

Some specs of Jobber's Quote feature include: 

• Quote design: Jobber lets you create and quickly send detailed quotes of the job requirements to customers. 

• Optional line items: You can include add-ons or optional services and packages in the quotes. If customers select any extra services, their quote total gets automatically updated. 

• Consumer financing: Lets you offer flexible payment plans.

• Markups: Jobber enables you to charge the right amount for every job. 

• Automated quote follow-ups: With this feature, you can easily send messages to prospects who have yet to close deals.

• Quote approval: Customers can easily approve quotes when they are ready to pay for a service.

Schedule

All booked appointments are tracked in the Jobber calendar. This gives dispatchers an overview of all appointments, including those assigned, unassigned, and open. 

The calendar has other features such as:

• Automated visit reminders: Jobber sends your customers an automatic email or text before their scheduled appointment. 

• Online booking: Customers can easily book appointments themselves through an online form or portal.

• Job scheduling: You can quickly create new jobs and assign them to your team based on availability. Jobber shows who on your team is available and at what times. 

• Team push notifications: Employees get instant notifications when schedules change.

Job overview

Jobber provides easy access to job details for your team and customers. You can easily track your team in real time, monitor job progress, and follow up on customers to ensure they are satisfied with your services. 

It also includes:

• Automated job follow-ups: Jobber can automatically send follow-up emails after each job is completed. 

• Location timers: Jobber reminds your workers to start tracking their work times when they approach a client's property. 

Payments

With Jobber, you can provide convenient payment options, and you only pay a small fee when you receive a payment, without paying any setup fees. 

The tool has other features such as:

• Instant payouts: You receive your payment within seconds, even on holidays and weekends. 

• Get paid online: When you send an invoice, the client can open the client hub and enter their credit card details to process the payment.

• Get paid automatically: You can save your customer cards in a file so Jobber can automatically charge them for every completed job.

Customer Experience features

Jobber’s customer experience features ensure customers can interact with your business online (whether they want to book a job, review a quote, or pay an invoice) without waiting for a customer service rep to become available. 

Let's see a breakdown of what this includes: 

Online booking

This feature allows leads and customers to book appointments for your services online: 

• Bookable services: Create clear descriptions of what each of your services includes and set an estimated price and duration.

• Bookable team members: Choose which team members’ calendars can be made available for bookings. Jobber will automatically assign the first available person for the appointment.

• Scheduling preferences: Control your schedule by setting your earliest availability, the time between appointments, and when booking slots are offered.

Request 

Jobber allows you to collect, track, and manage all incoming work requests in one place: 

• Take requests online: Customers can request services directly through your website, your social media pages, or Jobber’s Client Hub (its self-service portal).

• Create a request manually: If a customer contacts you by phone or in person, you can quickly create a work request. Enter the client's information and job details into Jobber, and the request will be saved for follow-up later.

• Manage requests: Once requests are logged, you can see them all in one dashboard. This helps you track which ones need immediate attention, such as those waiting for an on-site assessment or a quote.

• On-site assessments: If a job requires an in-person evaluation before quoting, you can schedule an on-site assessment directly from the request.

Client portal

Provide your customers with easy access to any information they need:

• Request work: Customers don’t need to call or email you to request a job or quote. Instead, they can easily submit requests through the portal. 

• Approve quotes: When you send a quote, clients can review it directly in the portal. They can approve it or request changes if necessary. 

• View appointment details: Clients can log in anytime for information about their appointments. 

• Make payments: When it’s time to pay, customers can use the portal to settle invoices or deposits online. 

Business Management features

Jobber’s Business Management features provide a clear view of what's happening in your company at every point. 

Here's a breakdown of what this entails: 

Real-time notifications

Jobber sends instant alerts to keep you informed about your team’s activities. 

• Mobile push notifications: You will receive a notification whenever you get a new work request, a client sends you a message, or views a quote, so you don't miss out on any important information.

• Activity feed: Jobber lets you monitor your customers' and team's activities. 

• Message center: You can decide who gets notifications when customers send messages in Jobber. 

Financial management

This enables you to make profitable financial decisions and manage your finances:

• QuickBooks Online sync: Jobber integrates with QuickBooks Online for effective financial management.

• Financial reports: With Jobber, you get real-time access to your financial data.

• Expense tracking: Your team can attach receipts and photos of expenses, so you understand the full cost of each job. 

• Instant payouts: Helps you control your cash flow effectively. 

Jobber Integrations

You can integrate Jobber with other solutions to centralize your workflow and optimize your business operations. 

With these Jobber integrations, you can:

• Centralize customer data

• Automate time-consuming tasks

• Improve project visibility

• Ensure more accurate financial reporting

Some key Jobber integrations are with tools like: 

• QuickBooks 

• Xero

• OpenPhone

• CallRail 

• Thumbtack

To explore whether your tools can be integrated with Jobber, you can check the official Jobber App Marketplace. There, you will find all available app integrations.

Jobber Mobile App

The Jobber Mobile App is tailored for field service businesses. With everything accessible from your smartphone, you can stay connected, organized, and productive while managing your business on the go. 

You can download Jobber from the Google Play Store for Android or the App Store for iOS. 

With the Jobber Mobile App, you can easily: 

• Monitor your business 

• Communicate with customers 

• Create quotes and invoices on the go

• Schedule visits 

Some key mobile app use cases include: 

• Accurate time logs

• Efficient routing

• On-the-spot billing 

• Instant job updates

Jobber AI Capabilities

Jobber’s AI algorithm helps you analyze business data, manage customer calls and texts, and generate marketing ideas. 

It offers two core AI capabilities to help users improve their business operations: 

• Jobber Copilot acts as a business coach who advises you on how to run your business better. It also works as a data analyst and marketing assistant who helps you spot trends and generate content ideas to attract customers.  

• Jobber AI Receptionist is your virtual assistant, answering customer calls and texts when you're busy. It can even book appointments directly onto your calendar, so customers don’t have to wait for a callback.

Jobber Support

The Jobber team is available Monday to Friday from 7 am to 9:30 pm ET.

And you can reach out to them through different channels, such as:

• Live chat: You can hop on a chat with Jobber’s Copilot, as it can quickly answer simple questions. If you need help with something more complex, the Copilot will move you along to a support team member. 

• Email: You can contact Jobber support at support@getjobber.com.

• Phone: You can also contact the Success Team at 1-888-424-5301. 

Jobber Security

Jobber has established strong protections to guard your data from internal and external threats. This includes:

• Limited user access: Jobber allows admins to set permissions for which employees can view which information.

• Encryption: Any information you send (from your phone, computer, or tablet) to Jobber’s systems is encrypted with TLS. This means the data is scrambled in transit, so outsiders can’t read it.

• Data storage: All data is stored in Amazon Web Services, which is known for having top-level physical security, well-managed data centers, and highly trained personnel.

• Credit card security: Recurly manages subscription payments to Jobber, and Stripe manages payments your customers make through Jobber.

Jobber Pros and Cons

Jobber has features that can help service businesses improve their operations; however, the tool also has downsides. 

To get a holistic view, we've gathered reviews from real users to better understand the tool’s efficiency and areas where users struggle. 

Jobber pros

Here are some pros of Jobber as submitted by users on G2, as of September 2025:

• Ease of use: Some users point out that Jobber’s ease of use is where it shines. A user emphasized that the app is really functional and comes with a desktop version that's great in the office.

• Centralizes core business management processes: Users appreciate performing core business tasks, such as scheduling, invoicing, and external and internal communication, in one place. This saves them the hassle of switching tools or paying extra subscription fees.

• Responsive customer service desk: Jobber’s support team responds quickly to complaints. So, in the event that the app malfunctions during a service run in the field, you’re assured of getting someone to solve it immediately.

Jobber cons

Below are some cons of Jobber as seen on G2:

• Glitchy QuickBooks integration: Users frequently report that the QuickBooks integration is unreliable. In some cases, they’ve had to stop using it altogether and manage their finances manually within QuickBooks. This not only increases time spent copying and pasting but also prevents access to real-time financial insights.

• Payment functionality limitations: Users report that setup is complicated, and once configured, it lacks flexibility—you’re forced to use it exactly as designed, with no ability to customize it to your workflow. For service-based businesses, this can lead to inefficiencies in invoicing, delays in payment collection, and a disjointed customer experience.

• No change order or multi-invoice support: Users complain that it lacks a built-in change order function, forcing them to create new jobs or invoices when project scopes change—adding extra steps and cluttering job history. They also say that it doesn’t support multiple invoices under a single job, which complicates billing and recordkeeping for multi-phase projects.

Jobber Alternative

For contractors evaluating Jobber, some reviews suggest limitations in advanced reporting, integration with QuickBooks, and payment processing. If you’re looking for a platform that addresses these gaps, ServiceTitan is one option to consider.

Whether you take on more jobs, more team members, or more complex operations, ServiceTitan will handle those demands without you having to switch systems.

Below are core reasons why ServiceTitan supersedes Jobber: 

Superior job-costing reports and metrics to optimize for profitability

In trade businesses, profitability depends on knowing exactly how much each job costs versus how much it brings in. However, many contractors struggle because they lack real-time job-cost data. Without this visibility, it's hard to see if a business is making money until it's too late.

To close this gap, ServiceTitan provides a special feature called the Job Costing Flyout, which shows live data about each project as it progresses. 

Instead of waiting until the end of the job to crunch numbers, contractors can track costs, materials, labor, and revenue in real time. 

That way, owners and managers can spot potential budget overruns early, adjust on the fly, and keep jobs profitable.

A platform that scales with you as you grow 

Unlike Jobber, which is primarily suitable for smaller operations, ServiceTitan has the infrastructure, features, and integrations to handle business growth at every stage. 

Here's how ServiceTitan supports growth: 

• Support for multiple divisions and business units: ServiceTitan can manage residential and commercial services and construction projects within the same system. It supports jobs needing several technicians, multi-location shops, and roll-up reporting so you can see performance metrics across your entire business. This flexibility ensures you don’t need separate systems as you expand.

• Integrations: ServiceTitan offers 50+ pre-built integrations (twice as many as Jobber) and open APIs to connect with third-party tools. This allows your systems to communicate in real time, keeping data consistent across platforms. 

• Ironclad infrastructure: ServiceTitan has been around for over a decade, is backed by top investors, and delivers quarterly product updates— so the platform constantly evolves with industry needs. 

The solution guarantees 99.9% uptime, so your business can rely on it 24/7 without disruptions. This is vital for larger companies, where downtime can mean lost revenue.

• Security and compliance: ServiceTitan follows best-in-class security standards, including:

  • PCI DSS Level 1 (highest level for credit card security).

  • AICPA SOC 1 Type I (financial reporting controls).

  • AICPA SOC 2 Type II (long-term data security and privacy assurance).

ServiceTitan’s security practices are verified by independent third-party audits. This means your customer and financial data remains protected as your business scales.

Robust inventory management with mobile barcode scanning 

Jobber doesn’t have any built-in inventory management features or integrations. That means if you’re using Jobber, you’ll need to pay for and manage a separate inventory tool. 

The downside is that this extra system isn’t connected to your field service software, which makes it harder to keep everything in sync. You’ll have to update your inventory records separately whenever there’s a transaction in your field service management system.

ServiceTitan includes a complete inventory management system as part of its base subscription, so there is no need for extra software. 

With it, you can:

• Track bill of materials: Know exactly what materials are needed for each job.

• Monitor parts consumption: See which parts were used on a work order and how they affect your stock.

• Track quantities on hand: Check inventory levels across different locations, whether in your main warehouse or technician vehicles.

Even better, you can create templates and assign them to each location. Whenever the inventory level falls below the preset minimum quantity in the template, ServiceTitan automatically kicks off the replenishment workflow. 

This ensures your team always has the materials they need to execute jobs.

To get a feel for how ServiceTitan works, you can book a demo now.

ServiceTitan is a comprehensive solution that helps trade businesses to streamline dispatching, track technician performance, automate follow-ups, and uncover new opportunities. 

The solution is trusted by thousands of trade professionals across the country. ServiceTitan is built to improve efficiency, eliminate guesswork, and ensure every service call runs smoothly.

Frequently Asked Questions (FAQs)

Who uses Jobber?

Jobber is used mainly by service-based businesses, especially home service companies. Examples include HVAC, cleaning services, electrical, and plumbing companies. These businesses generally use Jobber to handle invoicing, scheduling, and customer service operations. 

Is Jobber a CRM platform?

Yes. Jobber offers comprehensive CRM features that help businesses manage their customers effectively and offer more personalized services. 

What trades and industries does Jobber help?

Jobber helps businesses in different trades and industries, especially those involved in field service operations. It helps service businesses automate tasks, increase operational efficiency, and improve customer satisfaction. 

Can you use Jobber for free?

While Jobber offers a free service proposal template, you must subscribe to one of its paid subscriptions to access its core features.  

Does Jobber have an API?

Yes, Jobber has an API (Application Programming Interface).