Horne Heating and Air Conditioning Inc. has been a trusted provider in their community for over 40 years, offering top-quality residential and light commercial HVAC services. Known for their commitment to customer care and industry innovation, Horne Heating and Air Conditioning has built a reputation as a reliable, customer-focused business. As demand grew, they recognized the need to modernize their processes to maintain their high standards of service and efficiency.
Jon Horne, the company's co-owner, shared: "We've always prided ourselves on staying ahead of the curve, whether through customer service or technology. To continue meeting customer requests, we needed a solution that could streamline our operations and enhance the overall experience."
The Challenge
Manual Methods for Load Calculations Were Inefficient
Before adopting Conduit Tech, Horne Heating and Air Conditioning relied on manual load calculations. This involved physically measuring rooms, sketching layouts, and inputting data into traditional software, a process that was both time-consuming and prone to errors.
Tim O'Brien, Service Manager, explained: "Before Conduit, we would do a lot of manual processes, including room-to-room measurements and then going back to the computer to lay it all out. It could take an hour and a half to two hours to complete a load calculation. That kind of inefficiency slowed us down."
Despite the high attention to detail in this process, these inefficiencies impacted customer confidence. "When I went into homes using traditional tools, customers could sense the process was outdated," said Horne technician Joey Trawick. "It made it harder to stand out when they were comparing us to competitors who had better technology."
The Solution
Implementing Conduit Tech's LiDAR-powered Platform
Recognizing the need for a transformative solution, Horne Heating and Air Conditioning adopted Conduit Tech, a LiDAR-powered platform that streamlined their workflow and improved the customer experience. The technology allowed technicians to scan an entire home in minutes, generating precise load calculations and detailed 3D models in real time.
Jon Horne described their first experience with the platform: "When we started using Conduit Tech, we were amazed by how simple and intuitive it was. The accuracy and speed completely changed how we worked."
The impact of Conduit Tech extended beyond speed and accuracy. It became a powerful tool for engaging homeowners during consultations. "I had a homeowner who was an engineer, and he was so impressed by the technology that he wanted to try scanning the rooms himself," said Trawick. "When we were done, he told me, 'This is the future. No one else has shown me anything like this.' He signed with us immediately."
The shift to Conduit Tech not only saved time but also elevated the team's professionalism. With Conduit, we're able to get exact measurements and create highly detailed reports that enhance customer trust in our solution.
- Tim O'Brien, Service Manager
Results
A Streamlined Workflow and Increased Sales
The adoption of Conduit Tech brought significant improvements to Horne Heating and Air Conditioning's operations. By reducing load calculation times from hours to minutes, the team could reduce time in the office on manual calculations, enabling them to spend more time building relationships with clients and serve more client homes.
Joey Trawick shared how the technology directly impacted their sales process: "Customers are always impressed by the level of detail in the 3D models and the professionalism of the reports. It's a game-changer because it sets us apart from the competition."
The results of adopting Conduit Tech were transformative for Horne HVAC. The company saw dramatic improvements across multiple areas of their business.
Sales Conversion Rates Increased by 5%, as homeowners were consistently impressed by the detailed 3D models and precise reports generated on-site.
Average Ticket Sizes Increased by 20% reflecting homeowners in-depth understanding of the best design for their home.
Load Calculation Times Dropped by 30 Minutes reducing manual data entry and measurement, allowing technicians to instead spend time providing value to homeowners.
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