The ServiceTitan dispatch board helps today’s home and commercial service companies optimize technician tracking—so everyone stays on time.
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4.5
“I loved the capabilities ServiceTitan gave us for communicating with customers.”
The ServiceTitan dispatch board helps today’s home and commercial service companies optimize technician tracking—so everyone stays on time.
Get App
4.5
“I loved the capabilities ServiceTitan gave us for communicating with customers.”
Your dispatch software should help avoid the things that keep your techs from being on time. That means known traffic delays. Car troubles. Last-minute scheduling curveballs.
With intelligent schedule optimization, route planning, and real-time updates, ServiceTitan’s field service scheduling software makes it easy for your dispatcher to keep your team flexible and proactive all day long. With a simple point-and-click, jobs can be extended, shortened, or rescheduled altogether.
With the ServiceTitan interactive dispatch board, dispatchers can send and receive SMS texts, keeping them and your techs on the same page while ensuring the lines remain open for every customer opportunity.
With our automated job confirmation feature, your customers can send appointment confirmations via text message, which is funneled directly to your dispatch board, job record, and job-audit trail.
Fun fact: This is how nearly 89% of consumers prefer to confirm appointments, and teams like yours save up to 12 hours a week by finally ditching confirmation calls.
ServiceTitan's powerful dispatch board gives your team unprecedented oversight and flexibility to respond to scheduling curveballs and match technicians to profitable jobs—all with a simple drag-and-drop.
Dutton Plumbing & Rooter
"ServiceTitan's dispatching function is the biggest, coolest thing about it. We're really big on getting the right guy to the right job and it's tough to do without the right tools. That wouldn't be possible without ServiceTitan."
General Manager
Dutton Plumbing & Rooter
Dispatchers are responsible for coordinating the details for numerous field technicians and their schedules, such as job details, route planning, and more. These details typically dovetail into other field service operations, such as work order management and billing, inventory and ordering.
Common issues with service calls include:
Field service dispatch software allows field service providers to coordinate and streamline field service management tasks such as service requests, response times, GPS tracking, and job scheduling.
Field service management software (like ServiceTitan) helps dispatchers create job schedules designed for efficiency and to reassign or adjust resource allocation as conditions and business needs change.
Efficient dispatch management automation software can repeatedly:
ServiceTitan’s field service dispatch software has been designed by industry experts specifically for residential and commercial field service businesses such as HVAC, plumbing, electrical, garage door, roofing, pest control, landscape, and more.
The key features of ServiceTitan’s dispatch software allow users to maximize operational efficiency and enhance customer support by helping them:
ServiceTitan also offers an add-on product, Dispatch Pro, with more advanced dispatching functionality. Using machine learning, Dispatch Pro’s algorithm runs thousands of scenarios to find the best technician for every job. This, plus its intuitive dispatch board automations, saves your dispatchers time, improves customer satisfaction, and maximizes profit.
Our ServiceTitan Mobile App ensures that techs are always in the loop and can access all the customer information collected by the dispatchers, such as contact details, property data, job histories, previous invoices, membership statuses, notes, and more.
Real-time notifications ensure that all parties are informed of the status of any job at all times. You can also use our mobile app to upload customized forms and pricebooks, order parts, prepare or close out estimates, and take credit card payments while on site.
Yes. Because ServiceTitan is an end-to-end field service management software solution, our dispatching features are integrated with the entire workflow, from scheduling and estimates to invoices and payments. Having all company operations in the same software hugely increases efficiency. Dispatchers, techs and management can see all customer information, job details, invoices, materials pricing, and more, in one place.
ServiceTitan’s key features include:
Call Recording
Estimates
Leads
Marketing
Office Timesheets
Optimized Routing
Progress Billing & Pay Applications
Schedule Assistant
Scheduling
Service Agreements
