SUCCESS STORY
How GenerX centralized their call center and survived storm season
After two fall storms left GenerX (a branch of Canter Power Systems) with a backlog of 30,000 calls, the company went looking for an innovative replacement for their antiquated CRM and call center strategy. They found Contact Center Pro.
Services
Electrical, Other Industries
Real solutions, real results
+26%
booking rate
-35%
abandon rate
0
backlog
CENTRALIZED CALL CENTERS
Building better before the next storm
With Contact Center Pro, GenerX was able to centralize call flow within their wider parent company, nearly doubling their booking rate and eliminating their seemingly insurmountable backlog before a new storm hit.
"Whether they're in Texas, Minnesota, Ohio, New York—it doesn't matter. They're going to get the same experience when they call in.”
Nick Valenti
ServiceTitan Implementation Manager, GenerX
SUCCESS STORY
Canter Power Systems was prepared for the storm with Contact Center Pro
After back-to-back storms left Canter Power System drowning in backlogged calls, they turned to Contact Center Pro to centralize their call centers and boost their booking.
