7 of the Best Connecteam Alternatives [For Different Businesses]

1. ServiceTitan

Source: ServiceTitan

ServiceTitan is an all-in-one digital management platform for residential and commercial trade services. This software provides tools that automate your entire business process, from job scheduling and dispatching to employee communication and payments. 

ServiceTitan’s Field Management Software (FMS) helps you take full control of all your daily operations.

Key features:

• Field service scheduling software enables your office team to book jobs and assign technicians with automated skill-based filtering and flexible capacity planning.

• Field service dispatch software uses intelligent routing, real-time communication with technicians, and automated job confirmations to minimize employee scheduling disruptions.

• Field service mobile app provides field team members with customer job histories, digital forms, on-the-go invoicing, simple on-site payments, and an offline functionality for remote locations.

• Field service CRM software offers automated follow-ups, online payment options, and a personalized service to improve customer relationships.

• Field service job costing software lets you gain instant visibility into job expenses, receive live cost updates, and improve cash flow with project summaries.

• Field service contractor payroll software provides real-time timesheet tracking, automates wage calculations, and offers clear insights into project profitability and team efficiency.

Key integrations:

• Avoca AI uses AI voice agents to consistently respond to client calls while also analyzing calls and coaching client reps on how to improve. 

• CompanyCam simplifies job site documentation with real-time photo sharing, improving communication between your field and office teams.

• Hover converts job site photos into precise measurements that sync with ServiceTitan, making estimating and proposal creation faster and more accurate. 

• QuickBooks automates financial tasks, like bookkeeping and data entry, and provides efficient synchronization between your accounting and field operations.  

When compared to Connecteam, ServiceTitan offers additional features that enhance scheduling, help close sales, and boost revenue.

Here’s a bit more about them: 

Dynamic routing and real-time updates for more precise scheduling and technician tracking

ServiceTitan’s Dispatch Software improves scheduling by dynamically adjusting to delays, such as traffic or vehicle issues. Dispatchers can change schedules, swap service providers, and track job histories for smooth operations.

The dispatch board improves team communication by allowing dispatchers to send real-time SMS updates to technicians. This feature prevents miscommunication and reduces unnecessary phone calls.

Moreover, your office staff can use GPS tracking to monitor the technicians' locations between jobs and provide accurate arrival times to customers.

Using the customizable Schedule Assistant view, dispatchers can efficiently identify the best technician for the job based on their skills, availability, and location.

Technician pricebooks with visuals for closing sales in the field

ServiceTitan’s Pricebook Pro simplifies pricing by integrating top supplier catalogs and automatically updating costs through Titan Intelligence.

Your technicians can quickly access and showcase products and services with accurate price estimates on their mobile devices, making it easier to close deals on-site.

Pricebook Pro also allows field workers to present clients different product options together with high-quality images. This visual approach helps customers understand their choices and make quick decisions.

Integrated marketing suite

ServiceTitan’s Marketing Pro helps you create, send, and track email and direct mail campaigns. With our customizable templates and audience targeting functionalities, you can make sure the right messages reach the right customers.

Furthermore, you can track the ROI of each campaign to identify the strategies that drive the most revenue. Based on this data, you can maximize your marketing budget.

The platform also automates review requests after job completion, increasing positive feedback and online visibility. You can manage and respond to reviews across multiple websites to maintain a strong reputation.

Integrated customer financing options to improve close rates

High-cost jobs can be a dealbreaker for customers without immediate funds. ServiceTitan’s Customer Financing solves this problem by offering integrated financing options at no extra cost to contractors.

Technicians can present financing plans directly within the mobile app, allowing customers to apply and get approved on-site. This feature eliminates financial barriers, increasing close rates and making sure every client gets the services they need without delay.

Now, let’s explore other Connecteam alternatives and how they compare to ServiceTitan.

2. Rippling

Source: Rippling

Rippling is a comprehensive employee management tool that unifies HR, IT, and finance operations into a single system. This platform allows you to manage employee data, payroll, benefits, devices, and applications.

Key features:

• Centralizes all employee information to provide consistency and accessibility across departments.

• Streamlines the onboarding process by automatically setting up new hires with payroll, benefits, devices, and software access.

• Offers time tracking and attendance tracking for monitoring employee hours, managing PTO requests, and complying with labor laws.

Key integrations:

• Connects with platforms like Slack, Google Workspace, and Microsoft 365 to improve team communication and collaboration.

• Integrates with QuickBooks, Xero, and NetSuite for efficient financial management.

• Allows Greenhouse and Lever integrations to facilitate recruitment processes.

However, when compared to Rippling, ServiceTitan offers:

• Tools tailored to home and commercial contractors, such as advanced job scheduling, dispatching, and field service management for efficient coordination between office staff and technicians.

• Enhanced client interactions through client portals, technician tracking, and self-scheduling options, improving customer satisfaction and retention.

3. FieldPulse

Source: FieldPulse

FieldPulse is a field service management software designed for medium-sized and small businesses. You can use this tool to manage scheduling, dispatching, client communications, and invoicing, improving task management and customer support.

Key features:

• Allows you to assign jobs using a drag-and-drop interface, real-time notifications, and GPS tracking.

• Stores customer information, job history, and communication logs in one place.

• Offers project management tools for staying on top of resources, tasks, teams, and timelines.

Key integrations:

• Provides employee training and educational resources through partnerships with The Tradesman Experience and HVAC Tactical.

• Integrates with CHIIRP and Signpost for user-friendly customer communication features.

• Connects with BlueRecruit to help you find skilled tradespeople and expand your team.

However, when compared to FieldPulse, ServiceTitan offers:

• Real-time material tracking and automatic truck replenishment to reduce stock discrepancies and make sure technicians have the necessary parts on hand.

• Customizable digital forms that your field workers will use to collect consistent customer data, reducing paperwork errors.

4. Fergus

Source: Fergus

Fergus is a job management software designed for trades and service businesses. The platform aims to simplify complex workflows and provide clear visibility into job progress and profitability.

Key features:

• Provides a visual pipeline of all jobs, from quotes to completion, so you don’t overlook anything.

• Monitors when team members clock in and out, as well as their locations.

• Allows field service providers to create professional quotes and estimates using customizable templates.

Key integrations:

• Integrates with Xero and QuickBooks for efficient invoicing and payments.

• Connects with major suppliers, like Corys Electrical and Reece, to offer real-time pricing and stock availability.

• Integrates with Groundplan to provide accurate quotes in minutes and avoid double handling.

However, when compared to Fergus, ServiceTitan offers:

• Accounting and payroll features that automate financial tasks, providing valuable financial insights and guaranteeing timely payments.

• Real-time tracking of project progress and expenses for monitoring profitability and making informed decisions.

Discover more solutions in our latest article on Fergus alternatives.

5. Jobber

Source: Jobber

Jobber is a field service management software designed to help small businesses organize their operations, impress customers, and grow.

Key features:

• Centralizes customer information, making it easily accessible for your team.

• Simplifies job scheduling and enables efficient dispatching of field workers using GPS tracking.

• Facilitates the creation of invoices and acceptance of online payments, while also sending automatic payment reminders.

Key integrations:

• Integrates with accounting platforms, such as QuickBooks Online and Xero.

• Connects with Jobber Payments, allowing you to collect and accept online payments.

• The Mailchimp integration helps you keep customers engaged by sending them regular, automated emails.

However, when compared to Jobber, ServiceTitan offers:

• ServiceTitan is one of the best alternatives to Jobber because it offers customizable reports and dashboards with in-depth analyses of your business’ performance, allowing you to optimize and grow.

• A more comprehensive marketing suite, including email campaigns, direct mail, and reputation management for expanding your reach and maintaining a positive brand image.

For a more detailed comparison, visit our dedicated ServiceTitan vs Jobber page.

6. Deputy

Source: Deputy

Deputy is an employee management solution designed to streamline employee scheduling, time tracking, and HR tasks across various industries, including healthcare, retail, hospitality, and restaurants.

Key features:

• Lets you create, assign, and adjust shifts using a drag-and-drop functionality to optimize staffing levels and minimize scheduling conflicts.

• Allows you accurately track employee time and verify timesheets using facial recognition and GPS location stamps.

• Helps you improve employee engagement by requesting end-of-shift feedback and simplifying team communication across locations and departments.

Key integrations:

• Integrates with different payroll providers, including ADP and Gusto, to provide accurate and efficient payroll processing.

• Connects with POS systems, like Square and Lightspeed, allowing you to synchronize sales data for in-demand forecasting and optimized scheduling. 

• Integrates with BambooHR for efficient employee data management and administrative workload reduction.

However, when compared to Deputy, ServiceTitan offers:

• A user-friendly field service mobile app including detailed job histories, work order descriptions, and digital job forms, such as installation or customer experience checklists, to help field workers arrive well-prepared for each job and simplify performance management.

• Customer insights, equipment details, and invoice histories for personalized customer interactions and improved service delivery.

7. Buddy Punch

Source: Buddy Punch

Buddy Punch is a cloud-based time tracking and scheduling software designed to simplify workforce management for businesses of all sizes. This tool promotes accountability and streamlines payroll processes.

Key features:

• Enables you to effectively track time by letting employees download the app on their iOS, Android, or ChromeOS devices to clock in and out using QR codes or facial recognition.

• Offers GPS tracking and Geofencing for monitoring the location of field employees in real time and setting virtual boundaries around job sites.

• Allows employees to submit PTO and UTO requests and managers to approve or decline them within the platform.

Key integrations:

• Connects with various payroll systems, including Gusto and ADP Workforce Now for smooth data transfer and accurate payroll processing.

• Supports SSO integrations with providers such as Google and Apple to simplify the login process for employees.

However, when compared to Buddy Punch, ServiceTitan offers:

• Integrates scheduling with dispatching, inventory management, and dynamic forms, offering a unified platform for all operational needs.

• Real-time technician tracking and messaging, and self-scheduling functionalities, enhancing customer satisfaction and building loyalty.

All the employee management tools we’ve listed so far offer paid plans, so let’s look into some of the free alternatives next.

What Are The Best Free Connecteam Alternatives?

Here are some field service management tools offering free plans for small businesses looking to optimize their operations without incurring additional costs.

• Workiz offers service providers free online booking, scheduling, invoicing,  price books, and built-in reports for up to two users.

• Reach Out provides a free plan for 25 jobs, allowing you to use its standard forms, technician tracking, invoicing, and basic asset management features.

• Easy Field Services gives five users free access to its employee and client management functionalities, as well as its live chats and locations.

• Odoo offers a comprehensive suite of applications for managing your field service operations, but only the first downloaded app is free.

These free plans can help you understand your business’ needs better, so you can later choose a top-tier workforce management solution, like ServiceTitan. 

Keep reading, to discover more tool selection tips.

How Can I Choose The Best Connenteam Alternative?

Select the best Connecteam alternative for your business needs based on the following criteria.

Industry 

Different field service management tools cater to different industries.

Therefore, you must make sure the software you choose aligns with your business type, whether it’s HVAC, plumbing, healthcare, or retail.

While describing his experience with ServiceTitan, Texas Medley, CEO at Medley Heating Air Conditioning Plumbing, mentioned that:

“I could not imagine that the trades of all things would have technology like this available to them. It's jaw-dropping. You get to be on the forefront of technological advancement because you're going to watch AI play out in real time.”

Features 

Identify the core functionalities you need, such as scheduling, time tracking, payroll, invoicing, and team communication. 

Some tools offer automations and advanced capabilities like GPS tracking, customer management, and job dispatching.

Here’s what Christopher Landgrebe, General Manager of Air Comfort Heating & Cooling Inc., says about ServiceTitan:

“Having everything in one spot is awesome. [...] It will truly automate your business, so you can focus on the big-impact things that can help you drive the quality, quantity, and the growth you want to see.”

Ease of use 

A user-friendly tool minimizes the learning curve, while also empowering and engaging your workforce. 

Look for software with an intuitive dashboard, easy navigation, and quick access to essential features.

Scalability 

Your chosen software must be able to grow with your business. 

Consider whether the tool you want to invest in supports expanding teams, additional job sites, and increasing workflow needs.

Integrations 

If the workforce management platform you select doesn’t provide the necessary integrations, you’ll double your workload.

Check if the platform integrates with your existing tools, such as payroll software, CRM systems, and accounting applications.

Support 

Without reliable customer support, your operations won’t run smoothly. 

Look for options with live chat, phone support, or a comprehensive knowledge base, like ServiceTitan’s Toolbox.

Mary from Guarantee Plumbing & A/C left this ServiceTitan customer review:

“Service has been top-notch, and ServiceTitan’s follow-through is fantastic. Honestly, it’s the first time that a dispatching system has gone into detail with any and all questions we ask. Y’all even take the extra step and call me back if you think I don’t completely understand what you’re saying — it helps A LOT.”

Mobile 

A versatile mobile app can be a game changer for your business.

Search for an app that allows field workers to access work order details, client history, and price books to offer exceptional customer service.

Moreover, the mobile app should also provide employee communication features, connecting your office and field teams.

Pricing 

Tools offering free plans might sound attractive, but they only give you access to limited functionalities.

Therefore, you should compare the paid plans to identify a software that fits your budget without sacrificing necessary features.

Once you’ve assessed these factors, you’ll have a clearer idea of which Connecteam alternative best suits your needs.

Why Do People Look for Connecteam Alternatives?

People seek alternatives to Connecteam for various reasons, depending on their business needs and experiences with the platform. 

Based on real user reviews from G2, some of the common concerns include:

• User interface challenges. Some users find the platform's interface cluttered and confusing, leading to difficulties in navigation and task management.

• Limited software functionality. Users have encountered glitches with GPS tracking, scheduling, and messaging, affecting daily operations.

• Pricing concerns. Some users feel that Connecteam is too expensive for what it has to offer and would prefer to be able to choose which features to pay for.

• Poor performance of the mobile app. There are reports of the mobile application having limited functionality and being less user-friendly than the desktop version.

Over to You

Choosing the best Connecteam alternative depends on your industry, budget, and specific business needs.

However, if you’re operating in the residential or commercial trades industry and are looking for an all-in-one field service management platform, ServiceTitan should be your top choice.

ServiceTitan offers a comprehensive field service management software for scheduling, dispatching, invoicing, and customer management. This tool also features real-time GPS tracking, built-in price books, and integrated marketing tools, allowing businesses to optimize their operations and grow.