Premier provider of software solutions for the home services industry more than triples staff; implements proprietary high-touch customer service model.
Glendale, Calif., March 8, 2016 — ServiceTitan, the leading provider of cloud-based business management software for the home services industry, experienced significant growth in 2015, adding a record number of employees and tripling its customer base. In response to this rapid growth, the company introduced a new Customer Experience model that integrates ServiceTitan’s Onboarding, Success, and Support departments to offer a more seamless onboarding process for new clients and ensure all customers receive a superior level of support.
In 2015, the number of ServiceTitan employees grew from 21 to 95, with the majority of growth — 27 employees in total — in the Customer Experience department. Customer Experience consists of four teams — Onboarding, Training, Support, and Success — making up nearly half the company.
“With our significant growth in 2015, it became very clear that we needed a better process for onboarding our growing number of new clients and providing unparalleled, ongoing support," said Ara Mahdessian, CEO of ServiceTitan. “Our high-touch customer experience model does exactly that. From day one, customers will receive customer service that is second to none.“
ServiceTitan’s platform helps home service businesses run smoothly, grow revenue, track marketing spend and improve customer service — bringing a fully operational modern technology infrastructure to businesses of all sizes across the country. In 2015, ServiceTitan was named a Top 100 L. A. Tech Company by Built in Los Angeles. This prestigious ranking of organizations with fewer than 100 employees includes other notable tech titans, Buzzfeed, Tindr and Snapchat.
“We are forecasting another strong year for 2016, " said Mahdessian. “And with this growth will come even more investment in our Customer Experience team, which we anticipate doubling in size by year’s end.“
For more information on ServiceTitan, visit www.servicetitan.com.
ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world’s most successful plumbing, HVAC, and electrical companies in the U.S. and Canada. For more information about ServiceTitan, visit www.ServiceTitan.com.