ServiceTitan and Carrier Announce New Collaboration

August 06, 2020

Top software platform provider and leading HVAC manufacturer team up to empower contractors

LOS ANGELES – Aug. 6, 2020 – , the world’s leading all-in-one software and operating system for residential and commercial service and replacement contractors, has announced a new collaboration with , a world leader in high-technology heating, air conditioning and refrigeration solutions. ServiceTitan has been designated the preferred field service contractor software vendor for the and HVAC brands in the U.S. The agreement will provide residential contractors for Carrier and Bryant access to automated solutions that streamline workflows and apply big data to help improve sales opportunities, increase profits and accelerate business growth. The relationship leverages the companies’ shared legacy of excellence and innovation to help contractors grow their businesses. 

“This isn’t just another collaboration announcement,” said Ara Mahdessian, co-founder and CEO of ServiceTitan. “ServiceTitan, Carrier and Bryant all have a passion for empowering contractors through innovation and exceptional relationships. By combining Carrier and Bryant’s high-performing, energy-efficient equipment and ServiceTitan’s commitment to bring those same, essential professionals technology that better ensures their success, we’ll be providing our mutual customers with an opportunity to lead the industry into the future.”

Planned features of the collaboration include:

  • Cloud-based Pricebook sync: Contractors can stay up-to-date with seamless workflows between your custom ServiceTitan Pricebook and Carrier and Bryant’s content catalog.

  • Instantly delivered leads: Automatically receive job leads from the and web booking portals directly in ServiceTitan.

  • Seamless warranty process: There will be an integrated registration, warranty and claim processing workflow and tracking for everyone on your team. 

“As a world leader in heating and air conditioning, Carrier is focused on ensuring that our dealers and technicians have access to digital capabilities to help them grow and make their business more data driven,” said Justin Keppy, president, North America Residential and Light Commercial HVAC, Carrier. “We are excited to work with ServiceTitan to collectively provide a platform for growth and best-in-class customer experience for our channel partners.”

“Carrier is committed to delivering a premier digital experience for our channel partners,” said Bobby George, senior vice president and chief digital officer, Carrier. “We're pleased to be collaborating with ServiceTitan to offer a seamless digital experience that will help our dealers and technicians become more productive and improve their win rate in the field.”

For more information on the benefits to Carrier and Bryant contractors, visit or

About ServiceTitan

ServiceTitan is a software company built to accelerate the home and commercial service industries. The company's end-to-end software suite includes CRM, intelligent dispatch, custom reporting, marketing automation, a mobile solution for field techs, and accounting integrations with Sage Intacct and QuickBooks. ServiceTitan raised the largest venture round of a SaaS company in the history of Southern California ($165 million Series D) led by Index Ventures, with participation from Dragoneer and T. Rowe Price and existing investors Battery Ventures, Bessemer Venture Partners and ICONIQ Capital. By bringing a fully operational modern SaaS infrastructure to an industry traditionally underserved by software, ServiceTitan makes a direct and positive impact on the lives of thousands of entrepreneurs and their extended teams. For more information about ServiceTitan, visit .

About Carrier

Founded by the inventor of modern air conditioning, Carrier is a world leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier experts provide sustainable solutions, integrating energy-efficient products, building controls and energy services for residential, commercial, retail, transport and food service customers. Carrier is part of Carrier Global Corporation, a leading global provider of innovative HVAC, refrigeration, fire, security and building automation technologies. For more information, visit or follow @Carrier on Twitter.

About Bryant Heating & Cooling Systems

Bryant has been dedicated to delivering the highest quality in customer comfort and satisfaction since 1904. In addition to its best-in-class network of distributors and dealers, Bryant offers exceptional reliability and energy efficiency through an extensive line of durable heating and cooling products. Bryant is a part of Carrier Global Corporation, a leading global provider of innovative HVAC, refrigeration, fire, security and building automation technologies. For more information, visit or follow Bryant Home Comfort on Facebook.

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