Episode Overview
Miranda Deschamps turned a kitchen-table startup into a thriving HVAC business with five trucks.
How? The office manager at ServicePlus Heating and Cooling (Ontario, Canada) uses ServiceTitan and AI to drive growth.
“Every dollar counts,” Deschamps says. “With the right data, you can negotiate smarter and improve margins.”
She once survived a two-week email crash (which turned into a wonderful leadership lesson). And, she’s come to the point of negotiating smarter with suppliers and building AI-powered inventory systems to boost the bottom line.
Deschamps has learned to use technology to streamline, save and scale, while also finding opportunities to manage the human side of business. One aspect of the latter is managing stress.
“You have your stress of working for someone else,” she says. “But when you become your own boss, you just have a different stress to worry about.”
Part of managerial stress is making sure the business succeeds and is able to provide financial support to all the employees. A component of handling the managerial stress is having the right team in place for support.
“Make sure you have the right team behind you,” Deschamps says. “That makes such a huge difference. Like, we honestly couldn't do it without our amazing team.”
When you have the right team, Deschamps says, you have to let them know you appreciate them.
Especially, she says, in a world where so much workplace focus is on the ever-changing technology.
Miranda Deschamps recently joined ServiceTitan’s Jackie Aubel on the “Toolbox for the Trades” podcast, which included Deschamps’s thoughts on:
[13:15] The two-week email crash that became her best leadership lesson
[21:22] How to leverage ChatGPT to solve inventory headaches
[23:22] How using your ServiceTitan data can save you money
[28:12] How building a business affects you personally
[30:19] Drilling into KPIs and setting up SOPs
Additional Resources
To hear more stories from the trades, subscribe to “Toolbox” for the Trades on Apple Podcasts, Spotify, Google, or anywhere you get podcasts.
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About ServiceTitan
ServiceTitan is a comprehensive software solution built specifically to help home service companies streamline their operations, boost revenue, and substantially elevate the trajectory of their business.
Our comprehensive, cloud-based platform is used by thousands of electrical, HVAC, plumbing, garage door, and chimney sweep shops across the country—and has increased their revenue by an average of 25% in just their first year with us.
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