PROGRAM TERMS FOR EVENTS
These Program Terms for Events (“Program Terms”) apply to any attendance of, or participation in, any event hosted or organized by ServiceTitan, Inc., any of its affiliates, agents or business partners or any combination of them (collectively for the purposes of this Agreement, “ServiceTitan”), including in-person events (such as Pantheon and conferences) and online events and webinars (each, an “Event”).
1. Rules of Conduct; Remedial Actions
In connection with each Event you must comply with the ServiceTitan Code of Conduct, as updated by ServiceTitan from time to time found below (the “Events Code of Conduct”).
Without limiting any other remedy under the Agreement or applicable law, if you fail to comply with these Program Terms or any other agreement between you and ServiceTitan, ServiceTitan may take any action it deems appropriate in response, including cancelling your Event registration without any refund or banning you from the applicable Event or any or all other Events. Please report any non-compliance with these Program Terms in accordance with the Events Code of Conduct.
ServiceTitan reserves the right to refuse admittance to any party or Event for any reason. You will be asked to positively identify yourself to gain admittance, and you may be denied admission if you fail to do so, if you are affiliated with any competitor of ServiceTitan or if you fail to disclose any affiliation with any such person or entity.
ServiceTitan events are open to home and commercial service contractors and their employees, industry organizations and ServiceTitan partners on an invite-only basis. If your organization has not been invited to an Event and you would like to attend, please email events@servicetitan.com. For Pantheon inquiries please email pantheon@servicetitan.com.
2. Transfers and Cancellations
ServiceTitan may permit you to transfer your registration of certain Events to another person within your Organization at ServiceTitan’s discretion, subject to its applicable transfer and cancellation policies. ServiceTitan reserves the right to change its transfer and cancellation policies from time to time by notifying you of such changes by any reasonable means.
Each transfer or cancellation request must be submitted in writing through 30 days prior to the Event date and will be processed based on the time and date that the request was submitted. No refund or credit for a registration cancellation will be issued if you fail to submit a cancellation request in accordance with these requirements. For clarity, failure to check in at an Event does not constitute cancellation, and will not give rise to a refund or a credit. Hotel reservations are not transferable.
3. Payments
Event fees and other charges may apply to your attendance of or participation in any Event, or may otherwise be incurred by you in connection with an Event. If payment of any fees or charges is required, you may be asked to supply certain relevant information, such as your credit card number and its expiration date, your billing address and your shipping information. You represent and warrant that you have the right to use any credit card for which you provide any credit card information in connection with a payment transaction. By submitting such information, you grant to ServiceTitan the right to provide such information to third parties for purposes of facilitating payment transactions. Verification of information may be required prior to the acknowledgment or completion of any payment transaction. You will pay all fees and charges incurred by you or on your behalf in connection with an Event, at the prices in effect and disclosed to you when such fees or charges are incurred. In addition, you are responsible for any taxes applicable to your payment transactions.
ServiceTitan reserves the right, including, without prior notice, to cancel, terminate or impose conditions on the honoring of any coupon, discount or similar promotion. Any refunds for ServiceTitan’s cancellation of an Event will be subject to ServiceTitan’s applicable refund policies. Payments made for one Event may not be applied toward the purchase of any other Event, product or services. While it is ServiceTitan’s practice to confirm Event-related payment transactions by e-mail, the receipt of an e-mail confirmation does not constitute acceptance of an order or confirmation of an offer to sell a product or service.
4. Feedback
Any ideas, comments, suggestions, guidance or other information disclosed by you related to ServiceTitan's Confidential Information and any intellectual property rights relating to the foregoing shall be collectively deemed “Feedback.” You agree to grant and hereby grants to ServiceTitan a nonexclusive, perpetual, irrevocable, royalty free, worldwide license (with the right to grant and authorize sublicenses) to make, have made, use, import, offer for sale, sell, reproduce, distribute, modify, adapt, prepare derivative works of, display, perform and otherwise exploit such Feedback without restriction.
5. Affiliated Services
The ServiceTitan Events mobile application (or any other application or website through which you may register for an Event or access Event information or materials) may contain or make available information on accommodation, transportation, and other services provided by third parties (each, an “Affiliated Service”). For clarity, Affiliated Services are Third Party Materials. For further clarity, hotel reservations are provided as an Affiliated Service, and ServiceTitan is not responsible for any issues or disputes between you and any hotel. You will be responsible for complying with the hotel’s cancellation policy, including if an Event is cancelled for any reason.
6. Personal Release
ServiceTitan (and/or others on behalf of ServiceTitan) may be photographing, recording (both audio and video), webcasting, podcasting or otherwise transmitting during any or all of an Event (including at the Event venue during an Event session, breakout, keynote or other activity). Your image, likeness, voice, statements and other identifying characteristics (each, an “Image”) may be captured in photographs, recordings (both audio and video), webcasts, podcasts, or other transmissions of the Event (each, a “Recording”).
You hereby grant to ServiceTitan a worldwide, royalty-free, fully paid-up, non-exclusive, perpetual, irrevocable, transferable and fully sublicensable (through multiple tiers) license, without additional consideration to you or any third party, to reproduce, distribute, perform and display (publicly or otherwise, create derivative works of, adapt, modify and otherwise use, analyze and exploit Recordings (including your Images therein), in whole or in part, in any format or media now known or hereafter developed, and for any purpose (including for promotional purposes, such as testimonials).
ServiceTitan exclusively owns all right, title and interest (including intellectual property rights) in and to the Recordings, all modifications and derivatives of Recordings, and all proceeds derived therefrom. ServiceTitan has no obligation to share any such proceeds with you.
You hereby irrevocably waive any right you may have to inspect or approve the use or other exploitation of any Recording or any reproductions thereof, and you agree that ServiceTitan has no obligation to use any Recording (including any of your Images) or otherwise exercise any of the rights granted to ServiceTitan with respect to your Images.
Your Images may appear in Recordings made available to the public, and third parties may retain, use or distribute such Recordings. Once made available to the public, ServiceTitan has no control over, and is not responsible for, any use or misuse (including any distribution) by any third party of Recordings.
In connection with the use or other exploitation of Recordings (including your Images), you hereby irrevocably waive and release any and all claims with respect to intellectual property, rights of publicity, rights of privacy, and any other claims or damages with respect to such use or other exploitation. You affirm that you are of legal age and have read the foregoing release and fully understand its contents.
7. Forward Looking Statements
ServiceTitan may make or present forward-looking statements regarding its future events or future financial performance, or future events or future financial performance of its Affiliates or partners. Words such as “expects,” “goals,” “plans,” “believes,” “continues,” “may,” and variations of such words and similar expressions identify forward-looking statements. In addition, any statements that refer to or may imply future financial performance, anticipated growth and trends in ServiceTitan businesses, and other characterizations of future events or circumstances are forward-looking statements. All such statements that are not historical facts are based on ServiceTitan’s current expectations and are subject to a number of risks and uncertainties, and the actual events or results may differ materially.
8. Assumption of Risk
Your attendance of or participation in an Event or any related activities is completely voluntary. ServiceTitan does not guarantee admittance to all or any part of any Event (including any session, breakout, keynote or other activity). Unless specified otherwise by ServiceTitan, all event sessions, breakouts, keynotes or other activities, if applicable, are seated on a first-come, first-served basis. To the maximum extent permitted under applicable law, you accept and assume all risks of any and all personal injury or damage to your personal property that you may face while attending an Event, and hereby waive any claims you may have against ServiceTitan, its Affiliates, Event Sponsor or Event Vendors relating to such risks.
ServiceTitan reserves the right, including without prior notice, to limit the number of Event attendees and participants, to cancel or terminate any Event registration, to bar any person from attending all or any part of any Event, and to refuse to provide any person with access to Event materials.
9. Changes to Events
Events are subject to change at any time. ServiceTitan does not guarantee the attendance of any third party (including any exhibitor or speaker), or that any scheduled session, breakout, keynote or other activity will take place.
ServiceTitan reserves the right, including without prior notice, to make any change to an Event program at any time for any reason (including modification of the schedule or content of, or cancellation of, any session, breakout, keynote or other activity). ServiceTitan is not responsible for, and no reimbursement will be issued in the event of, any change to an Event (including modification of the overall Event program, or the schedule or content of, or cancellation of, any session, keynote or other activity).
10. Health and Safety; COVID
The health and safety of our guests is our utmost concern. Event attendees must follow all health and safety guidelines of the venue, county, state and local authorities and ServiceTitan in order to gain entrance to the Event. Failure to comply with health and safety requirements may result in removal from the Event and cancellation of the ticket. This provision applies to, but is not limited to health and safety guidelines with respect to the COVID-19 pandemic, and ServiceTitan reserves the right to institute guidelines at its sole and absolute discretion in excess of those required by law. ServiceTitan reserves the right to exclude any persons refusing to comply.
10. Badges
For an in-person Event, an Event badge may be available for you to pick up at the designated check-in area of the Event venue during the scheduled Event dates. You must show a government-issued picture identification to pick up your Event badge. You will not be admitted into the Event venue without an Event badge.
Badges may contain RFID or NFC tags or other technology that may be used to record your attendance and participation in the Event (including visiting booths and attending sessions). By allowing your badge to be scanned at an Event, you hereby authorize the operator of the badge scanner to collect and process such information.
You acknowledge that if your badge is scanned by or for any sponsor or other third party with a badge scanner (each, an “Event Sponsor”), then that Event Sponsor may have access to a third-party report that includes such attendance and participation information, and also certain of your Registration Information (“Personal Data”). ServiceTitan is not responsible for the privacy practices of any Event Sponsor or other third party. Please contact the Event Sponsor or third party to learn more about its practices with respect to any information that it collects. For clarity, to the extent that ServiceTitan collects any Personal Data regarding your attendance or participation in the Event for ServiceTitan’s use, it will be subject to ServiceTitan’s Privacy Policy.
If you do not wish to permit the uses and disclosures of information described in this Section, do not allow any Event Sponsor or third party to scan your badge at any Event.
11. Security
ServiceTitan reserves the right, including without prior notice, to take any security measures it deems appropriate for the safety of attendees and participants of in-person Events. You will comply with all such security measures, including the following:
At all times during an in-person Event (including at any Event venue or during any Event session, keynote or other activity), you will wear your Event badge such that it is visible to other Event attendees and participants. You will not share or exchange your Event badge with any other person. Failure to comply with this requirement may result in confiscation of your Event badge and termination of your attendance or participation in the Event.
Bags may be checked randomly during certain hours of an in-person Event.
You will not leave any bags or other property unattended at any time. Unattended property may be removed.
Except as specifically pre-approved by ServiceTitan in writing, no persons under 18 years of age will be permitted to attend any Event or portion thereof (including any session, breakout, keynote or other activity), or otherwise be present at any Event venue, including in the expo hall.
Items prohibited at in-person Events include: firearms and other weapons, explosives, and other hazardous materials or articles. You will not bring with you or have in your possession any such items at any time during your attendance at an in-person Event.
12. Alcohol at Events
You agree that you will only consume alcohol if you are 21 years of age or older and that all such consumption will be on a moderate and safe basis. You understand that alcohol consumption can, in some cases, cause or be related to the cause of injuries, and you are familiar with the potential risks involved in consuming alcohol and assume all such risk.
13. Affiliated Services
The ServiceTitan Events mobile application (or any other application or website through which you may register for an Event or access Event information or materials) may contain or make available information on accommodation, transportation, and other services provided by third parties (each, an “Affiliated Service”). For clarity, Affiliated Services are Third Party Materials. For further clarity, hotel reservations are provided as an Affiliated Service, and ServiceTitan is not responsible for any issues or disputes between you and any hotel. You will be responsible for complying with the hotel’s cancellation policy, including if an Event is cancelled for any reason.
14. Limitation of Liability
The maximum aggregate liability of ServiceTitan for all damages, losses and causes of action in connection with these Program Terms or an Event, whether in contract, tort (including negligence) or otherwise, will be the Event registration fees, if any, paid by you to AND RECEIVED BY ServiceTitan for the Event giving rise to the liability.
15. Survival
Sections 1, 3 (with respect to fees and other charges incurred by you prior to the expiration or termination of the Agreement), 6–14 of these Program Terms will survive termination of these Program Terms.
By checking the box and submitting your registration you agree that you have read and understand the Program Terms and understand that you have given up substantial rights. You further agree that you have accepted these terms voluntarily.
SERVICETITAN EVENTS CODE OF CONDUCT
By registering for an Event you agree to follow the ServiceTitan Community Code of Conduct found at https://www.servicetitan.com/legal/community-code-of-conduct. In addition, in connection with any Event, you will not (and you will not allow your users or any third party to):
Use the Event for any purpose that is fraudulent or otherwise tortious or unlawful.
Harvest or collect information about users of the Event.
Interfere with or disrupt the operation of, or attempt to gain unauthorized access to, the Event or the servers or networks used to make the Event available, including by hacking or defacing any portion of the Event; or violate any requirement, procedure or policy of such servers or networks.
Interfere with or disrupt the integrity of any information, data, content or other materials available in or through the Event.
Disassemble, reverse engineer, or decompile any portion of the Event or use the Event to determine whether there is infringement of a patent, except where such restriction is expressly prohibited by applicable law.
Frame or mirror any portion of the Event, or otherwise incorporate any portion of the Event into any product or service, except as expressly authorized in the applicable Event Terms or by separate express, written consent from ServiceTitan.
Systematically download and store any information, data, content or other materials available in or through the Event, except as authorized by separate express, written consent from ServiceTitan.
Falsely state or imply that you are associated with ServiceTitan or another person.
Access or use any Event if you are ServiceTitan’s direct competitor, or access or use any Event for any competitive purposes, including to build a competitive product or service, or any product or service using similar ideas, features, functions or graphics as any Event, or for purposes of benchmarking or otherwise monitoring the Event’s availability, performance or functionality.
Make any audiovisual recording of the Event or any material portion of content of the Event.