Live Services from ServiceTitan feature industry-trained agents that are available to answer overflow, after-hour and weekend calls and chats to support your customers, book more jobs, and grow your business.
Highly-trained agents that answer every call and provide an exceptional customer experience, day, night, and on the weekend.
Capture more revenue by answering every call and converting them to jobs with agents who can book directly to your ServiceTitan dispatch board 24/7.
We hire and manage a Customer Service team that is dedicated to delivering a great experience to your customers, so you can focus on your business.
Our Live Chat agents are trained to capture customer information, job details and book jobs directly in your ServiceTitan dispatch board.
Activate chats on your website to help answer questions, nurture conversations, and book jobs.
24/7 industry-trained Live Chat agents are always available to support customers and book jobs, even on weekends and after hours.
Agents are trained to be an extension of your business. They know what questions to ask and how to book jobs directly to your ServiceTitan dispatch board.
Agents are trained to be an extension of your business. They know what questions to ask and how to book jobs directly to your ServiceTitan dispatch board.
Call centers can be expensive. ServiceTitan Live Services ensures you answer every phone call and chat, 24/7, while only paying for real customers and prospects.
Create special workflows to prioritize emergency bookings anytime of the day, and notify team members so that you never miss an emergency.
Make customer service easy with ServiceTitan’s Live Services. Answer every call and chat, help every customer, never miss a job, and grow your business.
Joe Mrochko
Schuler Service Inc.
Answer every call and chat and book more jobs with ServiceTitan’s Live Services.
of jobs booked by Live Services are
initiated after hours
booking ratio on bookable
Live Voice Calls
Live Voice SLA (calls answered in 20
seconds or less)
Bundle Live Services with other Pro Products to capture more leads, book more jobs, and grow your business.
Scheduling Pro
Book more jobs online and deliver a world-class customer experience with online scheduling built for the trades.
Learn More
Marketing Pro
An all-in-one marketing automation solution that uses ServiceTitan data to drive quality leads, maximize ROI, and improve your reputation.
Learn More
Dispatch Pro
Automate your dispatching and maximize profits by dispatching technicians based on job type, skill, performance, and more.
Learn More
We employ more than 100 agents primarily located in the US and Canada.
We have a three-stage interview process which includes written and verbal English competency testing. Clear communication is also a part of our QA scoring.
Yes, you can customize how you want us to answer the call to align with your brand, and then we capture all the information to book the job!
