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#1 FIELD SERVICE SOFTWARE FOR CONTRACTORS

ServiceTitan vs ServMan

Breaking down the strengths and weaknesses of each software.

ServiceTitan vs Servman: Comparing Top Field Service Software For Enterprise Businesses

Many enterprise service businesses looking to adopt field service management software (FSM) look to compare our product—ServiceTitan—with Servman by WorkWave.

As we noted in our previous comparison articles with competitors like HouseCall Pro and Jobber, one of the toughest things about choosing the right FSM is that on the surface, many products can look very similar, when in reality they perform very differently. 

This dynamic can lead contractors to make a decision based mostly on pricing, mistakenly springing for what looks to be the least expensive option. Often, the result is that they ultimately end up having to switch to a more advanced product—with the addition of all the costs associated with onboarding, training, and business disruption—when they discover that their first choice doesn’t quite cover their needs.

Whether they’re HVAC specialists, electricians, plumbers, pest control contractors, landscapers, or all-purpose construction magnates, business owners who switch over to ServiceTitan after trying another product frequently do so because many other FSMs simply aren’t designed to expand with a company. 

Contracting shops that truly want to grow their business and optimize their processes tend to need a product like ServiceTitan, which can help them reach the enterprise level, helping them manage increased revenue flows, larger numbers of employees, and more.

This article will be a bit different than our earlier posts in that ServMan, the product we’ll be comparing to ServiceTitan, is technically an enterprise resource planning software, or ERP, meaning it was actually designed for enterprise companies. And to be sure, there are some things that they do well in that department. For example they offer strong features in certain areas, such as: 

  • Workflow business rules to keep techs on track 

  • Project and materials management

  • Customizable data fields

Of course, as we’ve detailed previously, ServiceTitan offers these features, too. And unlike ServMan, which is one of several products offered by a parent company (Cube Six, recently acquired by WorkWave) that also provides software for non-service businesses like catering, cleaning, and medical waste disposal, ServiceTitan is 100% focused on and built for field service industries. 

As a result, our users get a product that is designed expressly to meet their needs, by people who understand them at a highly refined level. 

In this post, we’ll take a look at what that means in practice, breaking down our ServiceTitan v.s. ServMan comparison into three basic areas:

  • Streamlining business operations

  • Mobile capabilities

  • Organizational features     

Discover what ServiceTitan can do for your commercial or home service business. Schedule a call to get a personalized demo of our software solution today.

Streamline Your Business With a Modern, Holistic Approach

One of the main benefits of a top-notch FSM is the ability to integrate all of the core functions of an enterprise service business, such that company owners, managers, customer service reps, and field service technicians have fingertip-access to all of the resources they need to perform their best work. 

ServiceTitan subscribers who’ve switched over from another FSM often highlight the sleek, modern, and highly intuitive design of our platform, which allows users to move seamlessly and efficiently between key features without disrupting their workflow. These include:

These benefits extend to contractors that offer multiple service lines, like HVAC and plumbing, plumbing and electric, or pool service and landscaping. And since ServiceTitan’s core product includes resources specially designed for each of these areas, with input from our team of industry veterans, our platform facilitates optimal operations across disciplines at no additional cost to subscribers. 

In contrast, ServMan uses a somewhat old-fashioned interface, roughly in the style of Windows from the 2000s. Though the software includes some of the same features as ServiceTitan, accessing them often requires multiple clicks and separate windows—a slightly clunky, disjointed model that can slow down users and lead to mistakes and inefficiencies.       

For example, a CSR working with a customer in ServiceTitan can move seamlessly—via a single window—from a view that provides them with all of the relevant customer information and communication history, to an estimate view, to one for invoicing. In ServMan, the same kind of streamlined workflow would be impossible, requiring multiple windows and modules.    

By the same token, many of the core service business functions covered by a basic ServiceTitan subscription are available in ServMan only as extras and add-ons, which come with additional costs. These include vital features like call tracking, payroll, and GPS routing—as well as useful tools like user reviews. (Similarly, a standard ServMan subscription does not give users access to industry-specific functionality—HVAC, pest control, garage door, lawn care, etc.)

Because ServMan uses an add-on model, the many elements that contractors rely on to ensure that their business is working at top capacity are less well-integrated than they are in ServiceTitan. This can result in the kind of spotty API communication that sometimes produces time lags and imperfect data integrity between the many moving parts of a service business.

ST v ServMan 1

By the same token, many of the core service business functions covered by a basic ServiceTitan subscription are available in ServMan only as extras and add-ons, which come with additional costs. These include vital features like call tracking, payroll, and GPS routing—as well as useful tools like user reviews. (Similarly, a standard ServMan subscription does not give users access to industry-specific functionality—HVAC, pest control, garage door, lawn care, etc.)

Because ServMan uses an add-on model, the many elements that contractors rely on to ensure that their business is working at top capacity are less well-integrated than they are in ServiceTitan. This can result in the kind of spotty API communication that sometimes produces time lags and imperfect data integrity between the many moving parts of a service business.   

ST v ServMan 2

Like ServiceTitan, ServMan has strong reporting capabilities, but accessing the relevant features requires users to log in to a web-based tool, which, again, exists separately from the software’s core offerings. Finding, organizing, and analyzing business data can thus be a challenge. And because ServMan’s reports aren’t integrated holistically with the other elements of the software, as they are in ServiceTitan, it’s much harder for contractors to drill down into the numbers to get a granular understanding of their data—and to trust their reports.  

Mobile Capabilities That Match Your Company’s Needs 

Without strong, comprehensive mobile accessibility, a field service management solution isn’t going to be a huge help to most contractors, no matter how many other features the software offers. These days, in order to provide the convenience, improved customer experience, and optimal ease of use that clients have come to expect from service businesses, top-notch mobile functionality is simply essential.   

With ServiceTitan, business owners can virtually run their companies from their iPhone, Android, tablet, or preferred iOS device—significantly, ServMan isn’t compatible with Apple products—overseeing everything from KPI reports to employee performance scorecards, and work order management, inventory, and job management. 

But our platform also arms techs and CSRs with a plethora of mobile tools that allow them to execute their tasks to the highest possible standard, beginning even before an employee ever meets a customer face-to-face.   

Once a field service tech has been dispatched, homeowners can track their arrival via a GPS-enabled mobile app, which looks more than a little like the interfaces they might be used to from rideshare services, and is pictured in the below. Again, with ServMan, GPS features require that subscribers pay extra.

ST v ServMan 3

In addition to giving customers a highly accurate estimate for their tech’s arrival, this feature also allows contractors to improve homeowners’ comfort level. Along with the mobile tracking link, contractors often have their techs send along a photo and quick bio. That way, when the tech reaches the job site, homeowners already know who to look for, and a little bit of background.     

ServiceTitan contractors who run sizable companies—the kind that sometimes consider products like ServMan—are also particularly active users of our mobile alert features. (They’re no less helpful for medium and small businesses, especially those with ambitions to grow.)    

Owners and managers use mobile alerts, which are almost infinitely customizable, to make sure they stay on top of events or updates that they want to make sure they know about right away. For example, HVAC contractors often put an alert in place that tells them when a call comes in for a system replacement, allowing senior employees—or the owner themself—to carefully shepherd valuable jobs into contract, boosting close rates on the kind of work that has the biggest impact on a service company’s bottom line.        

Despite the expansion of Wifi availability, contractors and their employees inevitably sometimes find themselves in places where their mobile devices don’t get internet service. For modern shops that rely on an FSM for many of the vital tools that they use to do their job, this can be extremely inconvenient, cutting off techs from work orders, pricebooks, equipment packages, and more.   

With ServiceTitan, however, all of a company’s data and tools that techs and employees need to do their jobs remain accessible, even without the Internet.

ST v ServMan 4

This functionality comes in especially handy when ServiceTitan users want to deploy some of the features that allow contractors to maximize the results of their sales process: 

  • Good Better Best presentations featuring full-color multimedia to educate customers on their options

  • Access to pre-built packages and real-time creation of purchase orders

  • Instant customer work order history access

Contractors can even use their mobile devices to follow up on unsold estimates. With ServMan software, many of these functions are limited or nonexistent, particularly outside the office. For example, business owners who’ve switched to our product report much less functionality in ServMan when it comes to presenting Good Better Best product and package options to customers, as well as an inability to search for existing tickets or create proposals via mobile device. 

Features That Can Supercharge Your Business—Even If You Don’t Know To Look For Them 

Contractors shopping for field service management software will inevitably make sure the products they’re considering offer certain basics—scheduling, dispatching, and call booking, for example. But other features, which are less obvious, and which owners and managers might not necessarily think to look for, can make a huge difference in streamlining and growing a business, and dramatically increasing the bottom line.

Two such areas where ServiceTitan stands out include:

  • Tagging features

  • Adjustable capacity planning

Tagging Features

ST v ServMan 5

Sometimes, FSM tags are simply reminders, which can be helpful in their own right. But in ServiceTitan, contractors can use them for much more, transforming tags into powerful tools that ensure employees focus on preferred KPIs 

To give you an idea of what this looks like in practice: contractors can automatically attach “smart tags” to jobs as a function of the age or brand of equipment involved, the tech who’s assigned to do the work, or the job type. Similar—or even identical—tags can be duplicated in the contractor’s pricebook, allowing them to analyze how well they’re executing on conversion opportunities:  

  • Are they moving as many maintenance plans as they could be? 

  • How successful have they been at convincing homeowners to replace old HVAC systems? 

Based on things like the type of work performed to date at their home, their property type or size, or the age of their equipment, customers can be tagged, too. By making good use of customer tags, business owners can give their employees more opportunities to follow-up on unsold estimates, cross and up-sell, and more—an invaluable customer management tool.    

For example: in every instance in which a tech does a drain cleaning, that tech can attach a “drain cleaning” tag to the customer. The next time their company is called out to do work at the same property, they—or whoever happens to be sent to the job—will get a prompt to inquire about the drain, setting up an opportunity for additional work, and the higher ticket price that comes with it.   

The same kind of tag can be used simultaneously to build marketing campaigns. ServiceTitan allows users to automatically create an audience from their tags—all  the customers who’ve purchased drain cleanings, for example—making it easy to target the relevant portion of their customer base with an email notification about, say, a current sale on biologic drain cleaners.

Adjustable Capacity Planning

No matter what industry or industries they specialize in, to keep customers happy and get the best possible ROI, service contractors need to stay flexible. 

When they don’t build in breathing room to allow for bad weather, for example, landscapers tend to fall behind on projects, often leading to unhappy homeowners and subpar work. Contractors who mostly work inside, on the other hand, sometimes have the opposite problem: when a job takes less time than expected—or there’s a no-show—business owners can end up paying employees who find themselves temporarily twiddling their thumbs. 

ServiceTitan’s Adjustable Capacity Planning feature is designed to avoid both kinds of problems, allowing contractors who need a buffer to build it into their weekly schedule, and making it easy for owners, managers, and CSRs to easily reassign techs to new jobs on the fly when they become free and have the bandwidth to handle an extra call before their next scheduled task.

ST v ServMan 6

With Adjustable Capacity Planning, service businesses can automatically calculate their overall employee scheduling bandwidth based on how many jobs they have on their itinerary and how many techs are available to get to them, preventing overbookings and overworked techs, while ensuring that time and resources don’t go to waste. 

In the absence of a tool similar to Adjustable Capacity Planner, owners and managers often end up drawing up schedules and making adjustments based on educated guesses—a haphazard system, sometimes organized in Microsoft Word or Excel, that can result in sub-optimal efficiency. Precise calculations provide service contracting businesses with the ability to truly make the most out of every minute of the workday. 

Though ServiceTitan users often highlight how much our advanced tagging features and Adjustable Planning Capacity tool have helped them improve their business, ServMan’s offerings in these areas are either limited or nonexistent.       

Conclusion

For contractors looking at a Servman vs ServiceTitan matchup, the key thing to take away is that while the softwares share certain basic elements, much of the functionality that comes standard with a ServiceTitan subscription—things like call tracking, payroll, and GPS routing—is available in ServMan only in the form of add ons, with add-on price tags. 

As a result, the ServMan SaaS model delivers a significantly less holistic approach to organizing and powering a service business, potentially leading to disrupted workflows, inconsistent data transfers, and reduced overall efficiency. 

How this plays out day-to-day can be grasped by keeping in mind how ServiceTitan and ServMan match up in the areas of:

  • Streamlining business operations

  • Mobile capabilities

  • Organizational features      

To make sure our users get the absolute most possible out of these and all of the many other ServiceTitan features, we field a team of Success Managers. Each and every ServiceTitan contractor gets one assigned to them. They’re available, like most customer support staff, to help with any hiccups or confusion that might occur. (Unlike most software support staff, they’re also available any time by phone for real-time support.) But they’re also pros with the real-world uses and applications of the software, so they’re optimally equipped to help contractors understand how to use ServiceTitan in order to best serve their business.

Discover what ServiceTitan can do for your commercial or home service business. Schedule a call to get a personalized demo of our software solution today.

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