For Intelligent Design, the value of automation became instantly clear. In just under two months, the Tucson-based home services company booked 79 jobs—worth a total of $182,000—through Scheduling Pro, part of ServiceTitan’s Demand Gen Pro Products bundle.
It didn’t require a marketing overhaul, a new hire, or even a heavy lift. Just a few clicks and some smart configuration.
“That’s like having your own employee for a month,” said Zack Kays, Software Administrator at Intelligent Design.
Challenge
Before adopting the updated Scheduling Pro, Intelligent Design struggled with online booking drop-off rates, especially on mobile devices. As more than 65% of their web traffic came from smartphones, their team needed a more modern, frictionless way for customers to schedule appointments—without needing to contact the office.
Solution
Scheduling Pro introduced a streamlined, mobile-first booking experience, along with advanced customization options and deep integration with ServiceTitan’s core platform. Zack Kays, Software Administrator at Intelligent Design, immediately noticed the difference.
“That’s $182,000 in sales,” Kays said. “That's like having your own employee for a month.”
Key Features & Benefits
🟢 Mobile-Friendly by Default
A full-screen, mobile-first booking interface that keeps customers engaged
“They’re not going anywhere. They’re going to finish the booking.”
🟢 Custom Booking Flows
Adjust job types, question order, and required info with just a few clicks
“We flipped the flow—having them choose a date before giving personal info. That reduced drop-off immediately.”
🟢 Seamless ServiceTitan Integration
Easy tagging and reporting to track revenue and ROI
“You can clearly see where your money’s coming from.”
Results
79 touchless jobs booked in <2 months
$182,000 in revenue
Zero lift from the CSR team
Immediate ROI
Conclusion
Because it was easy. For Kays and the Intelligent Design team, Scheduling Pro isn’t just a software upgrade—it’s become a critical revenue driver.
“Whether it’s time saved on employees, jobs booked, or revenue on the backend, you’re going to get your money back on it,” Kays said. “It’s probably one of the easiest products to get an ROI on.”
