Zack Kays is a self-described “instant gratification person.”
That’s why he was extra pleased with the immediate return on investment (ROI) after his residential and commercial plumbing, electrical, HVAC and roofing shop—Intelligent Design—went live with the new Scheduling Pro 2.0.
In less than two months, they booked 79 touchless jobs.
“That’s $182,000 in sales,” said Kays, the software administrator at Intelligent Design. “That's like having your own employee for a month.”
Those numbers are a huge spike compared to Intelligent Design’s usage of the previous version of Scheduling Pro—and Kays thinks he knows the game-changing difference.
The mobile layout.
Streamlined Mobile-First Experience: Scheduling Pro 2.0 has a redesigned user interface, making it faster and easier for customers to book jobs online from their smartphone.
“For us, 65% of our traffic is mobile traffic. So if they're looking for a job, as soon as they hit that ‘Book Now’ button, it pops up on their screen as a full-screen takeover,” Kays said. “And for lack of a better word, they're trapped. They're in it, they're not going anywhere, they're going to make it until the end.”
Kays also loves how easy it is to customize the booking page.
Advanced Configurations: Scheduling Pro 2.0 has new options to personalize and optimize the scheduling process according to your specific needs.
“It has more of a modern design to it (compared to the previous version of Scheduling Pro),” Kays said. “You can more easily set up where you want (the customer) to land with default job types. You can fully customize your questions.
“For example, you can switch whether or not you want (the customer to book their) appointment before or after they pick their appointment date. That's very important because subliminally (as a customer), you're like, ‘I already picked my dates, let me give this company all my information.’ Whereas on the old Scheduling Pro, (the customer) had to give you their first name, last name, email, etc., before they even saw if you were available. And I think that contributed to (some) drop-off. Being able to flip the script and having them pick a date before providing all their information further locks them into that appointment.”
The #1 newsletter for the trades.
With Scheduling Pro 2.0, it’s easy for Kays to backtrack that lead and see where it came from once the customer is locked in.
Deeper Integration with ServiceTitan: Scheduling Pro 2.0’s enhanced integration ensures seamless operations and smoother workflows.
“With 2.0, it's so easy to create a new tag and see what your dedicated revenue is,” Kays said. “And when you're looking at the reports, you can see where your money's coming from.”
All of these new features are instantly gratifying, Kays explained—which led him to call Scheduling Pro 2.0 one of his favorite ServiceTitan features.
As for the cost? Kays said it’s a no-brainer.
“Whether it's time saved on employees, jobs booked, or revenue on the backend, you're going to get your money back on it,” Kays said. “It's probably one of the easiest products to get an ROI on.”
