At ServiceTitan, we're dedicated to providing the leading business management platform that makes your Commercial Service & Construction operations run smoother and more profitable by empowering you to focus on what matters most – building and maintaining communities.
This update is packed with new enhancements designed to better manage your projects and increase efficiency on the service side. Let's walk through the latest updates powering profitable growth for ServiceTitan’s commercial contractors.
Instant Troubleshooting with Atlas
Empower your technicians with a personal AI assistant in the palm of their hand. The new Atlas Field Assistant gives your field teams access to equipment manuals, technical specs, and expert troubleshooting instantly. With their own AI assistant, your teams can eliminate time wasted searching for documentation, boost your first-time fix rates, and ensure every diagnostic is accurate and fast.
Automate Site Activity Tracking with AI-Generated Daily Logs
Ditch the manual paperwork and get powerful, automated summaries of your on-site work. Daily Logs are now AI-generated to quickly highlight work completed and provide accurate, consistent documentation for every day. This streamlined process ensures field teams can quickly submit daily progress while on the job and give your office staff real-time insights that simplify GC communication and keep every stakeholder aligned.
Accelerate Approvals with Integrated RFIs and Change Orders
Stop costly project delays by empowering your field teams to quickly generate and submit RFIs and Change Orders directly from the job site. Our integrated workflow ensures efficient routing, review, and resolution that creates a complete audit trail and fosters stronger collaboration with GCs and stakeholders. When changes are approved, the system automatically tracks additional revenue and updates your overall project plan, ensuring every dollar of scope change is captured and minimizes disruption.
Accelerate Field Decisions with Real-Time Markups
Stop relying on emails and outdated prints to communicate changes. Our new Document Markups and Annotations empowers field teams and project managers to instantly collaborate, edit, and add suggestions directly on project documents. With real-time access, you can quickly send updated documents to GCs and design teams to clarify project scopes and ensure everyone is always working from the latest plans.
Simplify Your Submittals
Ensure every component meets project specs by centralizing documentation and tracking. The new Submittals feature enables seamless collaboration between your team, subs, GCs, and design teams, accelerating the review and approval process. Comprehensive tracking provides a clear audit trail and real-time reporting gives you confidence that you’re maintaining compliance and quality assurance from planning through final installation.
Uncover Every Opportunity with Findings
Turn routine maintenance visits into immediate revenue opportunities for your business. The new Findings feature empowers your technicians to quickly identify and capture equipment issues in the field and automatically link these pull-through opportunities to service agreements. The high-value leads are instantly funneled and tracked from a centralized dashboard to create a seamless process that ensures you never miss a chance to identify and convert high-margin work.
Automate Procurement with Integrated Bill of Materials
Eliminate manual data entry and accelerate project setup by instantly importing your entire Bill of Materials (BOM). Seamlessly pull complex material lists directly into ServiceTitan to link your purchase orders and requisitions. This reduces administrative time and ensures data accuracy to let your procurement team focus on material acquisition rather than manual data handling.
Master Project Costs with Location-Specific Inventory Control
Gain granular visibility and accurate weighted average costing by setting up dedicated storage entities tied directly to job sites, trucks, or crews. This new level of project-based inventory management allows you to seamlessly track quantities, transfers, and usage from delivery to consumption, ensuring dedicated tracking across business units.
» New to ServiceTitan? Get a personalized demo today.
» Existing ServiceTitan Customer? Reach out to your Customer Success Manager for more information on how to activate these features.
