ServiceTitan’s Core Platform Levels Up: Faster Field App, Frictionless Payments, and Smarter Scheduling
ServiceTitan’s residential keynote featured critical improvements to the core platform aimed at removing friction, introducing more automation, and adding new capabilities that had the Pantheon audience cheering.
The keynote kicked off with Tamar Rosati, VP of Product, introducing the next generation of the Field Mobile App, highlighting its impressive improvements in speed, reliability, and ease of use.
Flanked by Tom Howard, ServiceTitan’s Vice President of Customer Experience, Rosati set a brisk pace through a release aimed at performance gains, AI assistance, and built-in workflows.
Field Mobile App, reimagined
A decade after ServiceTitan’s first technician app changed the game, Rosati said the next-generation Field Mobile App is already in the hands of more than 7,000 technicians.
Some of the highlights:
Full Pricebook download is 4x faster (2–3 minutes), with continuous, automatic updates—no more waiting in the truck.
Near-instant app launch and load.
99.99% crash-free performance.
Jobs complete 34% faster from arrival to closeout—freeing up hours “Every. Single. Day.”
New field workflows cut taps and capture richer context. Techs can bulk-capture photos and video, annotate, and upload in one go. Equipment details auto-populate by snapping a nameplate or barcode. And with light/dark mode and language support (including Spanish and French), “no more pinching & zooming,” as Howard put it.
The quiet star is Atlas, ServiceTitan’s AI sidekick now embedded in the field. Instead of digging through job notes or calling the office, techs can ask Atlas for customer and job details, and send auto-generated invoice summaries—translated to English when needed.
“This is just the beginning of bringing the power of AI into the hands of your field team,” Rosati said.
Money moves faster
Manual payments are slow and failure-prone in the field, noted Rahul Hampole, VP of Product for Fintech. “Keyed-in card entries can take 45 seconds to process,” he said. “Checks cost up to $20 each when you factor bank fees and labor, and a quarter of checks are delayed more than 14 days.” By embedding payments into the same system that runs jobs and customers, “cash flow speeds up by 40%.”
Highlights:
Tap to Pay on Mobile: Instant processing, no extra hardware to buy or manage.
Optional tipping at checkout: Fully controlled by the business. “You have total control,” Hampole said.
Deposits in estimates: Collect upfront, auto-create the invoice, and tie it to the job—no back-office manual work.
Financing in the app: Techs can pre-qualify and apply on a single screen, with an Application Management Hub for the office to track and complete post-application tasks. Contractors using these tools see close rates up 15% and average ticket sizes up 20%.
The office, in sync
“Your most valuable inventory isn’t parts on a shelf—it’s time on the schedule,” said Avery Armour, Product Leader for Scheduling and Dispatch. Adaptive Capacity replaces static settings with rule-based, automatic shifts in availability—prioritizing high-value calls during heatwaves, booking after-hours per your rules, and directing work to zones to cut windshield time. Contractors using it are seeing 10% year-over-year revenue growth.
Dispatch also gets its biggest update yet:
New Daily Board with flexible views and search.
A Holding Area that replaces “dummy techs,” showing unassigned jobs on a timeline.
An Activity Center for real-time messages and notifications.
Manage non-job events (training, meetings) directly from the board.
Route Management with drag-and-drop, job locking, live calendar, and upcoming automated route optimization.
And to keep work where it belongs—inside ServiceTitan—built-in chat and email now live directly on jobs, projects, and tasks. Smart task templates standardize multi-step workflows (like insurance jobs) with dependencies, assignments, and due dates that auto-trigger as work progresses—creating a single source of truth the whole team can trust.
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