LIVE WEBINAR
How to Meet & Exceed the Modern Customer's Expectations
December 10th 2025
11:00 AM (PST)
Guest speakers
Angie Snow
Principal Industry Advisor at ServiceTitan and shop owner
ServiceTitan
Full bio
Tim Sjobeck
Senior Program Facilitator
ServiceTitan
Full bio
Join us for “How to Meet & Exceed the Modern Customer's Expectations”, a webinar where we’ll unpack the latest insights from the 2025 Consumer Trends Report (developed with Synchrony and Visa).
This webinar focuses on two major topics: seamless, flexible customer experiences, and the growing impact of financing and payment options on buying decisions.
Listen in as Angie Snow, Industry Advisor, and ServiceTitian Expert,Tim Sjobeck, walk through some of the biggest takeaways from our consumer trends report.
Like why 80% of home improvement shoppers start online and 53% stay on mobile through the journey, and translate those trends into proven ways to modernize the customer journey.
They’ll also dig into financing and payments, including what customers expect, common pitfalls to avoid, and how flexible options can lift results. Tim Sjobeck will also lead a short demo of ServiceTitan to show you how an end-to-end platform can help your business match customer expectations.
We’ll wrap with a live Q&A, so you can ask questions and get expert answers.
All registrants will receive the recording and resources after the event.
What you will learn:
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Actionable data-backed trends from the 2025 Consumer Trends Report (with Synchrony and Visa).
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The evolution of homeowner expectations and how they’re reshaping the service journey from research, to booking, and payment.
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Practical ways to deliver seamless, flexible experiences with online scheduling, two-way SMS, automated alerts, and personalized communication.
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How financing and digital payments influence close rates and ticket size.
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A look into the ServiceTitan tools built to help meet and exceed customer accounts.
Meet your speakers
