LIVE WEBINAR
Building an AI-Powered Call Center: A Practical Guide for Contractors
January 22nd 2026
12:30 PM (PST)
Guest speakers
Angie Snow
Principal Industry Advisor at ServiceTitan and shop owner
ServiceTitan
Full bio
Brittany Burgess
Senior Customer Advocacy Specialist
ServiceTitan
Full bio
The role of the CSR has evolved. It’s no longer about manual data entry or reacting to every ring; it’s about managing the revenue engine of your business. As ServiceTitan’s 2026 State of AI in the Trades Report shows 74% of contractors see AI’s greatest potential as creating productivity, yet many are still held back by manual work that leads to missed opportunities.
In this webinar led by Angie Snow and Brittany Burgess, we walk through how real contractors today are bringing AI and automation into their call centers. We will demonstrate how to leverage AI and automation to strip away mundane “busy work,” moving your team from call takers to customer care-takers. All with practical steps on how to make it happen for your business.
What you will learn:
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Automated Routine: Intelligent agents that handle standard inquiries, freeing your team for complex leads requiring specialized skills.
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Proactive Demand: Automated demand engines that instantly engage and book opportunities, allowing staff to focus on high-level escalations, not just inbound calls.
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Revenue Recovery: Automated follow-up sequences that re-engage inactive leads, prioritizing current high-value opportunities for your team.
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Dispatch Logic: Automated routing that eliminates manual scheduling fatigue, shifting operator focus to strategic capacity management and field communication.
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Command & Control: Real-time dashboards to track all interactions, empowering a shift from daily admin to managing total revenue impact and growth.
Meet your speakers
