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Plumbing Installer Job Description Template: Make Quality Hires to Grow Your Plumbing Business


Plumbing Installer Job Description Template: Make Quality Hires to Grow Your Plumbing Business

Plumbing installers perform an essential role in your company, from replacing faucets and water heaters to installing pipes and water supply lines. The current demand for plumbers makes finding quality, knowledgeable employees increasingly harder, as job postings for workers with plumbing experience swelled by more than 133% since early 2020, according to a plumber jobs database shared with ServiceTitan by ZipRecruiter.

In order to surpass their competition, plumbing companies must find creative ways to strategize recruitment and hiring. To find quality plumbers, including plumbing installers, companies should create customized, updated job descriptions to build a solid foundation for each position.

"The purpose of a job description is to lay out the expectation of work for any employee, no matter what their position is in a company," says Ian Schotanus of The Big Picture Consulting, who calls himself "The HR Guy for the Trades." When done correctly, job descriptions give your company a well-executed playbook for the entire employee life cycle.

Maximize your plumbing installer job description by using an all-in-one plumbing software solution, and learn best practices to grow your plumbing company.

Table of Contents
  1. What is a plumbing installer job description?

  2. Establish procedures to boost performance

  3. Customize your plumbing installer job description

  4. Strategize recruitment and hiring

  5. Focus on plumbing installer training

  6. Streamline plumbing operations

  7. Measure plumbing installer performance

What is a plumbing installer job description?

A plumbing installer typically works as an experienced plumber, specializing in the installation of pipe in plumbing systems and installation of plumbing fixtures in commercial or residential settings. In addition, plumbers repair and perform preventative maintenance on pipe systems, such as water systems, drainage systems, gas lines, and hot water heating systems.

The job title “plumbing installer” may include a variety of tasks, depending on the services your plumbing company offers. That’s where job descriptions come in.

Job descriptions enable your company to set expectations, develop job training programs, evaluate performance, and build a blueprint for promotions and future career pathing, says Vanessa Gonzales, Senior Manager of Product Utilization at ServiceTitan and owner of Albuquerque Plumbing, Heating & Cooling.

“Job descriptions also allow many people performing the same job to be measured by the same goals and expectations, while allowing the team to know where they're falling short,” she says.

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Establish procedures to boost performance

While it’s important to hire the right plumbing installers, establish company-wide procedures to help your employees work more efficiently and meet their goals.

ServiceTitan Mobile gives your plumbing installers everything they need, no matter the job or location. Upload forms into the app so they automatically trigger during different parts of the job cycle, ensuring plumbers remember to cover every detail, no matter if they’re installing a dishwasher, replacing a plumbing fixture, or repairing pipes.

Boost your average job ticket by supplying plumbers with the right digital tools to build branded, tiered cost estimates based on the accurate price, with just a few taps. Since customers can visually compare good-better-best options through high-quality photos and videos, they may choose a higher-priced option or an upgrade made affordable with customer financing, thereby maximizing your profit.

Estimates - Good Best Better Bid Options

All-in-one software keeps your whole team in the loop, every minute of the day. Plumbing installers arrive at the job site fully prepared with complete customer information, including CSR notes, call history, or outstanding estimates. It makes it easier than ever for your plumbers to provide top-notch customer experiences, which leads to more word-of-mouth referrals and top online reviews.

Customize your plumbing installer job description

If your company needs to create a plumber job description, consider using a consulting company, a business success group, or a plumber job description template. The key? Customizing it to fit the values and goals of your company.

“If you take somebody else's job descriptions, especially if they come from out of state, there’s going to be different expectations,” Schotanus says. 

Some companies hire plumbing installers with minimum experience, while others look for journeyman plumbers with a plumbing license who completed a trade school, technical school, or apprenticeship program. On the job, plumbing installers may work in construction sites alongside construction workers, HVAC technicians, and electricians, following codes and safety procedures.

Typical educational requirements and skills for plumbing installers may include:

  • High school diploma or GED.

  • Knowledge of pipe systems and pipe fittings.

  • Ability to read blueprints and knowledge of building codes.

  • Ability to lift, climb ladders, dexterity in tight work areas, proficiency with plumbing tools and with power tools.

  • Excellent problem solving and customer service skills.

  • Valid driver's license and acceptable driving record.

  • Pass a background check and drug screening.

Besides troubleshooting plumbing problems, your plumbing installers also need excellent interpersonal skills as they diagnose and explain problems to customers, suggest solutions, and sell preventative maintenance agreements to grow recurring revenue.

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Strategize recruitment and hiring

Seek ways you can attract higher-quality applicants, strategizing recruitment so you can build your team. Offer competitive benefits and attractive incentives, such as sign-on bonuses, performance-based pay, paid schooling, and tool allowances. Advertise your company’s positive  work environment to attract more job seekers.

"You want to phrase your job posting hinting at what it's like to work for your company," Schotanus advises.

Post plumbing installer job postings on social media, trade job boards, or national job boards. Recruit plumbing techs by word-of-mouth, offering bonuses to your current employees for referrals that result in a new hire.

Competitive plumbing installer pay goes a long way in attracting quality applicants, and varies based on years of experience or geographical area. The 50th percentile full-time salary for plumbers with intermediate experience (2-4 years) is $57,700, and for senior plumbers (4-6 years), it’s $60,700, according to a plumber salary database shared with ServiceTitan by Payfactors.com.

As your company asks plumber interview questions, whether for residential or commercial work, focus on the traits and behaviors your company values most so you can find dedicated employees who work well together as a team.

Focus on plumbing installer training

Each company operates differently, so it’s important to train your plumbing installers on your company’s procedures, processes, and preferred sales techniques.

ServiceTitan's plumbing pricebook feature: Services

In-house training gives your employees the confidence and knowledge to grow as they learn from experienced techs. It also enables you to personalize your training based on your company values. Russell Furr, owner of Culpepper Home Services in Virginia, relies heavily on training techs to develop empathy for customer needs.

“One of the things I enjoyed the most in the field was just interacting with customers and learning what their needs were,” says Furr, in a recent ServiceTitan Toolbox for the Trades podcast. “That’s what I did—served their needs, not mine. And that’s what we always need to do.”

Training shows commitment to your employees’ success and paves the way for future advancement within your company. If you hire right, you can train your plumbers to become future plumbing supervisors. Strategize and think long-term about employee roles to remain flexible and dynamic as your company grows.

Streamline plumbing operations

Maximize each day with ServiceTitan scheduling software, saving your company time and money. Assign the right plumber to the right call, flagging specific jobs as needed, so they arrive prepared.

ServiceTitan dispatch software enables your dispatchers to extend, shorten, or reschedule jobs as needed, keeping your jobs flexible and proactive throughout the day. Increase customer satisfaction by texting appointment reminders and notifying customers when their tech will arrive. You can even send a tech bio and picture, so they know exactly who will arrive at their home.

Commercial Plumbing Estimating Software by ServiceTitan: Dispatch Board

Simplify complex payroll and customized incentive pay structures with automated payroll software to reward your top-performing plumbers, increasing employee satisfaction. Real-time timesheet tracking automatically documents your technician’s drive time and wrench time on their timesheet, enabling you to easily track efficiency and profitability.

Measure plumbing installer performance

Now that your company completed job descriptions, what’s next? Follow-up. When plumbing companies measure results in real time, it gives greater accountability and enables immediate improvement.

Product Illustration

"You have to hold people accountable to what it is you're putting in there, whether it's a general list or very specific details," Schotanus says. "If you're not holding people accountable to their job description that you've established, why should anybody else follow their duties?"

Field reporting software gives plumbing companies insight on generated revenue, memberships sold, and other detailed information for individual techs. Track the key performance indicators (KPIs) that mean the most to your plumbing company, so you can boost the flow of revenue and grow.

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