AI doesn’t just assist. It can run your operations so you scale revenue — not headcount. ServiceTitan Pro Products automate your business from call to close, allowing you to maximize the efficiency of your team and boost your revenue with the help of Titan Intelligence.
This guide features new Pro Product tools - from fan favorites like Marketing Pro, to new solutions like Contact Center Pro - a product that can help you answer more calls, dispatch more efficiently, close more jobs, and scale your revenue without adding overhead costs.
Contact Center Pro AI Voice Agents
Early Access - available now
Book jobs 24/7 with AI Voice Agents built on 10+ years of real trades experience. Powered by your ServiceTitan data, the AI Voice Agents can recognize customers, check availability, and book jobs instantly using your real-time capacity data.
AI Voice Agents feature a seamless, drag and drop workflow, live escalation paths if a customer needs to speak to a live agent ASAP, and customizable routing workflows to fit your business needs.
See a real recording of how our AI Voice Agent can take and book calls.
Sales Pro Pre-Job Briefs
Early Access - available now
Equip technicians with an audio briefing of the customer and job details before they arrive at a job. Deliver an excellent customer experience by sharing key insights from CSR call transcriptions and customer history in advance.
Listen to a Pre-Job Brief here
Marketing Pro Campaign Calendar
Open Beta - Talk to your CSM to join
Save time and take control of your marketing with one calendar that gives you a clear, unified view of all email and SMS campaigns. With a centralized view, you can plan ahead, trigger marketing campaigns as needed and keep the board filled year-round.
Scheduling Pro Integration with SMS Marketing in Marketing Pro
General Availability - available now
The Marketing Pro SMS integration with Scheduling Pro lets your customers opt into marketing communications as they book online, making sure all of your promos and offers make it to their inbox.
When customers book online through your Scheduling Pro web scheduler, they can click an opt-in checkbox and sign up for your marketing communications moving forward, turning your scheduler into an audience builder for your marketing team.
Contact Center Pro Second Chance Leads
Early Access - available now
Powered by Titan Intelligence, Second Chance Leads helps your team quickly identify and act on calls that can still convert - no digging required. And it’s now available in Contact Center Pro.
Second Chance Leads allows you to automatically review unbooked or dismissed calls to flag high-potential opportunities for follow-up.
Read how A1 Garage Door Services turns missed opportunities into revenue with Second Chance Leads.
Dispatch Pro Business-Unit Based Skills
General Availability - available now
Bring Dispatch Pro’s smart decision-making to the next level with business-unit based rules. Previously, tags applied skills without checking the job’s business unit, sometimes assigning mismatched skills, like sending a tech with plumbing skills to HVAC jobs at the same location.
Now, you can link specific business units to tag-skill rules, ensuring the right technician skills match the right job. Learn how to adjust your Dispatch Pro Technician Settings.
Dispatch Assist in Dispatch Pro
General Availability - available now
Dispatch Assist gives you full control over dispatching. It uses Titan Intelligence to recommend job assignments based on technician performance, and empowers your dispatchers to accept or reject suggestions. Dispatch Assist takes the heavy lifting out of analyzing skill sets and technician performance, giving your dispatchers full control.
Learn more about Dispatch Assist in Knowledge Base.
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Marketing Pro Meta Ads Integration
Open Beta - Talk to your Customer Success Manager (CSM) to ask about joining the Beta
Tracking ad spend and conversions from Meta Ads just got easier. With the Meta Ads integration in Marketing Pro, automatically pull ad costs, assign jobs to campaigns, and send conversion signals to Meta.
This new feature will help optimize ad performance and ensure accurate reporting for better marketing decisions and a higher return on ad spend.
