IAQ Medics, a community-focused HVAC company in the DC-Metro area, is known for providing thorough and detail-oriented service. As one of Conduit Tech’s earliest adopters, their valuable insights have shaped continuous improvements in the platform. With a commitment to delivering exceptional customer experiences, IAQ Medics sought innovative ways to streamline their workflows, improve customer engagement, and maintain their high standards during periods of growth.
The Challenge
As IAQ Medics expanded, ensuring consistent ex cellence in system design and customer service be came increasingly critical. Their existing processes for designing HVAC systems and performing load calculations were manual, time-intensive, and often disconnected from the customer experience.
Slow Design Processes: Designing solutions and completing Manual J load calculations could take hours or even days.
Limited Customer Engagement: Homeowners were often left uninvolved in the design process, leading to missed opportunities to build trust.
Permit Challenges: Submitting paper-based documents for permitting slowed down the process and risked errors.
The Solution
IAQ Medics integrated Conduit Tech's platform to enhance their sales and design processes, leveraging advanced tools such as LiDAR-based load calculations, real-time 3D modeling, and homeowner education features. These tools allowed them to streamline workflows, involve customers in the design process, and close deals faster.
Within 15 minutes, we could complete a formal Manual J calculation, engage the customer, and close the sale right on-site. We were then able to achieve seamless permitting success in Fairfax County.
- Dario Compain, Founder and General Manager at IAQ Medics
Key Benefits
Faster System Design and Load Calculations
Conduit Tech enabled IAQ Medics to cut hours off their design process. With onsite analysis completed in minutes, they could create accurate, data-backed system designs while maintaining a professional and efficient workflow.
Conduit lets us quickly analyze and design on-site, saving hours while improving accuracy.
- Darnell Scott, Project Manager
Enhanced Customer Engagement
By showcasing real-time 3D models and using Conduit's Homeowner Education Library, IAQ Medics transformed how they involved customers in the sales process. This interactive approach boosted client confidence and satisfaction.
It's not just about faster load calculations; it's about walking the homeowner through the design and building trust.
- Darnell Scott, Project Manager
3D Streamlined Permitting
The precision and professionalism of Conduit Tech reports allowed IAQ Medics to submit permitting documentation with a high success rate, speeding up project approvals and reducing administrative headaches.
Results
21% Increase in Close Rates
Project Managers consistently closed more deals thanks to Conduit's real-time tools and compelling homeowner visuals.
126% Year-Over-Year Revenue Growth
Higher ticket sizes and improved close rates resulted in dramatic revenue increases
32% Increase in Average Ticket Size
Customers were more willing to invest in higher-value solutions due to the clarity and confidence built during the sales process.
45.49X ROI
The investment in Conduit Tech delivered exponential returns.
