SERVICETITAN PHONES PRO
Improve efficiency when taking calls & booking jobs
ServiceTitan Phones Pro is a modern, cloud-based phone offering that is fully integrated with ServiceTitan and designed to improve your customer-facing team’s performance, drive higher booking rates, grow revenue and improve efficiency.
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Turn lost leads into booked jobs
Increase your revenue without increasing your marketing spend. Powered by Titan Intelligence, Second Chance Leads automatically reviews and flags unbooked calls which may be saved with a quick follow-up call back to the homeowner. Capture jobs that slipped through the cracks in just minutes a day.
Service at the speed of sound
Now your calls are automatically connected to each and every job. Spend less time reclassifying abandoned calls and wrapping up job bookings, and more time providing exceptional customer service. Plus, with a seamlessly connected phone system, now you can have even more confidence about the integrity of your booking rates.
Reimagine the call experience
Never miss an opportunity to save deals or close a sale. Whether in the office or on the go, you can take your calls anywhere. Customer sentiment analysis and real-time call transcription can help you prioritize customers that may need assistance and identify future training opportunities for your CSRs.
Measure metrics that matter
With real-time reporting and actionable alerts, you have full visibility into each call so you can understand how your CSRs are performing and improve call handling. Minimize customer hold times and uncover insights that will offer new ways to meet your customers’ needs.
ServiceTitan Contractors Choose Phones Pro
“Phones Pro saved us from bolting together separate products and gave us an integrated system, which has increased efficiency.”
Southern Comfort Mechanical
What is ServiceTitan Phones Pro?
ServiceTitan Phones Pro is a cloud-based phone offering that is fully integrated with ServiceTitan and is built to give you a whole new level of efficiency when taking calls and booking jobs. Spend less time reclassifying abandoned calls and wrapping up job bookings, and more time providing exceptional customer service.
Do I need To purchase new headsets?
Depends. If you have USB-type headsets, chances are, you won’t have to purchase new headsets.
Do I need everyone in the office to purchase a new phone?
Depends. But we highly recommend it! Speak to a ServiceTitan Phones Pro Team Member to learn more.
What is a softphone? How will it work within ServiceTitan?
ServiceTitan built a virtual phone directly into its software that operates and functions exactly the same as a physical phone. When homeowners call your business, your customer-facing personnel are able to answer, transfer, and complete a call, and more, all from within the call booking page.
How will I be able to grow my business with ServiceTitan Phones Pro?
Phones Pro aims to improve the following:
- Seamless integration with ServiceTitan improves accuracy by ensuring that every call is automatically connected to a job - Agent Scorecards improve insight to your best and worst performing CSRs - Call Insights that allow you to understand average call length, average hold time, number of inbound calls answered, and number of calls missed by CSR
Frequently asked questions
What makes ServiceTitan Phones Pro different from a standard business phone system?
ServiceTitan Phones Pro is a cloud-based phone system built specifically for the trades and embedded directly into ServiceTitan workflows, so every call is automatically connected to a job — no manual reclassification needed. Unlike generic phone systems, it includes AI-powered tools like Second Chance Leads, real-time call transcription, and customer sentiment analysis to help CSRs book more jobs and recover missed opportunities.
What is Second Chance Leads and how does it help recover lost revenue?
Second Chance Leads is a Titan Intelligence-powered feature that automatically reviews and flags unbooked calls that may be saved with a quick follow-up call to the homeowner. It helps teams capture missed jobs in just minutes a day without increasing marketing spend.
How does ServiceTitan Phones Pro help managers improve CSR performance?
Phones Pro gives managers real-time reporting, agent scorecards, and Call Insights — including average call length, hold time, inbound calls answered, and missed calls per CSR — so they can identify coaching opportunities and improve call handling across the team.