January Titan of the Month

Six Keys to Increasing Your Average Ticket by Leveraging ServiceTitan Technology

Rachel Stepowoy, enterprise administrator for a family business that includes seven Roto-Rooter franchises in Ohio, Michigan and Illinois, was recently a guest on a ServiceTitan webinar on implementing Estimate Templates, and the benefits of doing so. 1. Study reviews, especially those that are less than five stars, to find opportunities to improve your business.Four-star reviews that praised the service but questioned the price alerted Stepowoy and others in management at her company to the need to better educate customers and offer more options. That reminded her of the importance of reading those less-than-perfect reviews in a different way. 

8 Keys for Writing Email Subject Lines that Actually Work

Email is an extremely useful tool you can leverage to communicate and engage your customers. But you might be wondering how to stand out from the crowd in their inbox.  To get your emails opened more often, you need strong email subject lines that are both relevant to your message and attention-grabbing. If you’re not sure where to start, check out these easy tips for writing email subject lines that actually work.

Plumber Techs Build New Florida Plumbing Company Using ServiceTitan Software

Chris Gist moved to the suburbs of Pensacola, Fla., in 2017 with the goal of using his 20 years of management experience to find new work closer to home. He landed a job as an office manager for a local plumbing company. That’s where Gist met master plumber Christopher Stewart, who was the company’s lead technician. But when new owners took over, Stewart left to do his own thing. Unhappy with the situation under new ownership, Gist left too. In October 2018, he joined a buddy to do roofing jobs in nearby Panama City for a couple of months after Hurricane Michael made landfall in the Florida Panhandle.