Introducing the ServiceTitan Mobile App

Andrew LoschertNovember 3rd, 2015

Your field technicians need to be properly equipped for every situation – from HVAC emergencies to customer service needs. The ServiceTitan mobile app for field technicians keeps your techs connected. But what happens when they can’t communicate with your home office because there’s no WiFi or cell signal available? The solution is ServiceTitan’s Mobile App 1.0, our brand new native application.

Native apps -- downloaded directly from the iTunes App Store or Google Play Store -- are more powerful, flexible and stable than their browser-based counterparts.

Stability – Unlike browser-based applications for field technicians, native apps are much more stable when it comes to storage. Users do not have to worry about losing sessions, not having their images upload properly, or needing to clear browser caches. The ServiceTitan Mobile App 1.0 makes use of your tablet’s entire hard drive, not simply the small browser cache.

Flexibility – Harnessing the power of mobile data can maximize a field tech’s work, but what happens when even the best cell signal goes down? With the ServiceTitan Mobile App 1.0, your technicians can continue to work offline and have every input automatically sync once a signal is found. This means that no matter where your techs get dispatched, they’ll be able to work to their full potential. Mobile1v2b Performance – The ServiceTitan Mobile App 1.0 taps into the full power of your tablet device. Storage is only limited by the size of your hard drive. And with automatic syncing back to ServiceTItan when an Internet connection is available, you can be sure that all your data will be transmitted back to home base. And with credit card swiper support, you can provide your customers a remarkably convenient experience.

An easy transition

ServiceTitan’s Mobile App 1.0 is the first phase of our shift to a native app environment for your field techs. From a user perspective, the 1.0 experience is exactly like the current ServiceTitan web app.

A customer’s perspective

We sat down with one of our customers, Geno Caccia of Caccia Plumbing, to get a user’s perspective on the ServiceTitan Mobile App 1.0. Geno’s team was part of our beta testing period with the new app. Here’s what he had to say:

The switch to ServiceTitan’s Mobile App 1.0 was a painless transition. The interface is familiar. Techs just download the app to their tablets and go. The stability of Mobile 1.0 is great. Our field techs don't have to worry about logging in and out, storing cookies and sharing their location with the browser interface.

There are many advantages to investing in a dedicated native app for your home service business. At ServiceTitan, we understand that field technicians need to harness the strength of mobile data to boost customer satisfaction and efficiency. If you’re ready to harness the power of ServiceTitan Mobile, contact us today.

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