Introducing the ServiceTitan Mobile App

Andrew LoschertNovember 3rd, 2015

Your field technicians need to be properly equipped for every situation – from HVAC emergencies to customer service needs. The ServiceTitan mobile app for field technicians keeps your techs connected. But what happens when they can’t communicate with your home office because there’s no WiFi or cell signal available? The solution is ServiceTitan’s Mobile App 1.0, our brand new native application.

Native apps -- downloaded directly from the iTunes App Store or Google Play Store -- are more powerful, flexible and stable than their browser-based counterparts.

Stability – Unlike browser-based applications for field technicians, native apps are much more stable when it comes to storage. Users do not have to worry about losing sessions, not having their images upload properly, or needing to clear browser caches. The ServiceTitan Mobile App 1.0 makes use of your tablet’s entire hard drive, not simply the small browser cache.

Flexibility – Harnessing the power of mobile data can maximize a field tech’s work, but what happens when even the best cell signal goes down? With the ServiceTitan Mobile App 1.0, your technicians can continue to work offline and have every input automatically sync once a signal is found. This means that no matter where your techs get dispatched, they’ll be able to work to their full potential.

Performance – The ServiceTitan Mobile App 1.0 taps into the full power of your tablet device. Storage is only limited by the size of your hard drive. And with automatic syncing back to ServiceTItan when an Internet connection is available, you can be sure that all your data will be transmitted back to home base. And with credit card swiper support, you can provide your customers a remarkably convenient experience.

An easy transition

ServiceTitan’s Mobile App 1.0 is the first phase of our shift to a native app environment for your field techs. From a user perspective, the 1.0 experience is exactly like the current ServiceTitan web app.

A customer’s perspective

We sat down with one of our customers, Geno Caccia of Caccia Plumbing, to get a user’s perspective on the ServiceTitan Mobile App 1.0. Geno’s team was part of our beta testing period with the new app. Here’s what he had to say:

The switch to ServiceTitan’s Mobile App 1.0 was a painless transition. The interface is familiar. Techs just download the app to their tablets and go. The stability of Mobile 1.0 is great. Our field techs don't have to worry about logging in and out, storing cookies and sharing their location with the browser interface.

There are many advantages to investing in a dedicated native app for your home service business. At ServiceTitan, we understand that field technicians need to harness the strength of mobile data to boost customer satisfaction and efficiency. If you’re ready to harness the power of ServiceTitan Mobile, contact us today.

Solid advice delivered to your inbox.
Hiring Techs? We Can help!

Related post

6 Keys to Increasing Your Average Ticket by Leveraging ServiceTitan Technology

Rachel Stepowoy, enterprise administrator for a family business that includes seven Roto-Rooter franchises in Ohio, Michigan and Illinois, was recently a guest on a ServiceTitan webinar on implementing Estimate Templates, and the benefits of doing so. 1. Study reviews, especially those that are less than five stars, to find opportunities to improve your business.Four-star reviews that praised the service but questioned the price alerted Stepowoy and others in management at her company to the need to better educate customers and offer more options. That reminded her of the importance of reading those less-than-perfect reviews in a different way. 

8 Keys for Writing Email Subject Lines that Actually Work

Email is an extremely useful tool you can leverage to communicate and engage your customers. But you might be wondering how to stand out from the crowd in their inbox.  To get your emails opened more often, you need strong email subject lines that are both relevant to your message and attention-grabbing. If you’re not sure where to start, check out these easy tips for writing email subject lines that actually work.

Plumber Techs Build New Florida Plumbing Company Using ServiceTitan Software

Chris Gist moved to the suburbs of Pensacola, Fla., in 2017 with the goal of using his 20 years of management experience to find new work closer to home. He landed a job as an office manager for a local plumbing company. That’s where Gist met master plumber Christopher Stewart, who was the company’s lead technician. But when new owners took over, Stewart left to do his own thing. Unhappy with the situation under new ownership, Gist left too. In October 2018, he joined a buddy to do roofing jobs in nearby Panama City for a couple of months after Hurricane Michael made landfall in the Florida Panhandle.