Ever Wonder Where Exactly Your Technicians Are?

Lawrence LloydJune 27th, 2016

Tiger Plumbing, Heating, Air Conditioning and Electrical Services used to have to guess where its technicians were at any given time. That was before Tiger enlisted the joint services of ServiceTitan and TomTom Telematics.

The integrated TomTom Telematics and ServiceTitan system provides complete visibility into where Tiger's vehicles are and what its technicians are doing. Dispatchers are also able to send jobs directly to the TomTom device in the vehicle. “We’ve moved to a much more efficient workflow throughout the day,” said Todd Kiefer, Tiger's general manager. “We’re now able to dispatch techs within 10 miles of their last job, cutting way down on travel time and fitting in more jobs.” He estimates that techs are able to complete two to three more jobs every day.

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