Whether you're a forward-thinking electrical business owner aiming to equip your team with advanced skills or an electrician eager to enhance your expertise, you've come to the right place.
After partnering closely with ServiceTitan's electrical clients, we’ve uncovered the most effective electrical training courses tailored for seasoned professionals and novice technicians.
We'll explore how long each course takes, and its cost, and share strategies to empower your employees for top performance.
Disclaimer: The information below is accurate as of February 26, 2024.
» Want to grow your business? Click here to get a demo.
1. OSHA Electrical Certificate Course
OSHA (Occupational Safety and Health Administration of the United) is an electrical training course containing comprehensive information about electrical safety practices.
Entry-level and experienced electricians will find this online course helpful because it covers the common hazards you will likely encounter during electrical installations.
This will protect you from injuries, which are sadly not unheard of in the electrical industry.
Data from the Bureau of Labor Statistics, U.S Department of Labor, shows that 10,420 Electrical and electronic equipment mechanics, installers, and repairers were injured on the job between 2021 and 2022.
Learners can take the course from any location if they have a computer and reliable internet. Plus, they are allowed to send emails to trainers if they have questions.
After signing up, every participant has 180 days to finish the course, after which they will receive course completion certificates.
This electrician training course covers induction, grounding, electrical hazards, and electrical field.
Course duration: 1 hour
Course cost: $24.95
Where to find it: OSHA Education Center
2. Electrical Safe Work Practices
Electrical Safe Work Practices is a training program that teaches techs the fundamental safety precautions for working with electrical systems.
This ranges from basic electricity safety practices to tutorials about safely handling electrical equipment. It also covers essential electrical licenses.
Course duration: 0.5 hours
Course cost: $20
Where to find it: 360 Training
3. Industrial Electricity and Electronics Series Package
The Industrial Electricity and Electronics Series Package is a comprehensive 34-course training program that teaches the basic safety precautions for handling electrical systems.
Topics covered in this course include electrical conductors, basic safety practices, electrical circuits, and power supplies.
Course duration: 17 hours
Course cost: $195
Where to find it: 360 Training
4. Electrical Safety and Protection
The Electrical Safety and Protection course is a comprehensive training course that covers everything about electrical safety and hazards.
The course gives a detailed explanation of the different equipment used to maintain electrical systems. It also covers some tips electricians can use to protect themselves from harm.
This includes the use of electrical personal protection equipment (PPE) and circuit breakers, and de-energizing electrical equipment. It also has modules covering the purpose of control systems and fuses, and the administration of first aid.
Although it's not an in-person training program, the course has two versions. One is an online technical training, and the other is a course manual version.
The online format gives 0.5 continuing education units (CEUs) to anyone who completes it.
This course is great for an entry-level electrician straight out of high school looking to join the trade. A journeyman who wants to upskill themselves to climb the ladder can also find the course useful.
Course duration: Not available
Course cost: $85
Where to find it: TPC Training
The #1 newsletter for the trades.
5. Electrical Measuring Instruments
As the name implies, this training course covers electrical measuring instruments.
It teaches electricians how to handle electrical measuring equipment and explains the electrical theory behind their operation.
Some of the measuring instruments covered in this course include:
Split-core ammeter
Wattmeter
Potential transformers
Oscilloscopes
Voltmeters
Ohmmeters
Course duration: N/A
Course cost: $85
Where to find it: TPC Training
6. National Electrical Code (NEC) Online Training Series
Created by the National Fire Protection Association (NFPA), this course covers the 2023 NEC compliance codes that help improve electrical safety in residential, commercial, and industrial settings.
Electrical experts use videos, exercises, and real-life scenarios to teach wiring methods, raceway fill, grounding principles, transformer protection, and more.
This course is a valuable resource for people using or enforcing the NEC. This includes electrical engineering students, safety engineers, electricians, project managers, and manufacturers.
Course duration: 10 hours
Course cost: $297.50
Where to find it: NFPA
How to Empower Your Technicians Beyond Electrical Courses
Courses offer valuable lessons in maintaining, repairing, and troubleshooting electrical systems, but the story doesn't end there. Beyond technical skills, your technicians need to master the art of customer interaction and salesmanship. Equipping them with the right tools to automate processes is equally crucial for enhancing productivity.
Apart from conventional courses, consider implementing these additional best practices to empower your technicians.
Arm them with trade-specific technology
A field tech cannot wow customers if they:
Carry paper forms or archaic clipboards
Always have to call the office to confirm every piece of information and get signoff on invoices
Can't spot other challenges a customer has and educate them about the different solutions available
In today's competitive market, being an exceptional electrician requires more than field skills. Customers seek an all-encompassing experience that goes beyond the job itself.
A modern electrician is expected to possess a depth of knowledge and leverage technology to manage tasks efficiently, all while ensuring clients have complete visibility. 70% of customers prefer integrated processes, requiring seamless coordination between the sales, customer relationship, and tech teams.
Furthermore, let's acknowledge the inevitable truth: much like any other sector, the landscape of the electrical industry is undergoing significant transformations. This underscores the necessity of equipping technicians with cutting-edge tools such as electrician applications.
ServiceTitan’s Field Service App is a perfect example of software built with both the tech and the customer.
From the tablet, field techs can access all the customer data support reps collect during intake calls.
This empowers techs to devote more time to the job rather than making back-and-forth calls to the office to confirm details.
Techs can also complete all the necessary forms on their tablet instead of waiting until they reach the office.
You can also set reminders for techs to fill out every form by setting triggers that cause them to appear at specific times of the job cycle.
Ultimately, a technician meets customer expectations by resolving the reported issue, but surpassing these expectations by providing solutions to problems not initially mentioned garners rave reviews.
Recognizing the opportunity to capture opportunities in the field, we've designed tools to empower techs to execute upsell opportunities from the job site.
After identifying an upsell opportunity, the tech needs to convince the customer of the service’s value.
Hence the next tip on this list…
Teach them about sales
Your techs are also your salespeople.
They’re out in the field engaging with the customers, selling them your services, and convincing them to keep booking with you.
For this reason, sales is an important skill your techs should have.
They must be able to communicate with customers and clients to build trust and upsell other services.
But let’s face it: not every tech can communicate value and sell. Besides, most prefer to do their job and leave the job site.
That means it’s not enough to teach them to sell. You must also make it easier for them to sell so they can go out of their way to promote your services to customers.
For example, your price book must be organized. And techs shouldn't have to calculate prices when creating and presenting good-better-best options manually.
That's where ServiceTitan's Pricebook feature comes in.
It ensures your price book is organized using an easy-to-understand interface. This way, techs can easily find, display, and sell services to customers on the job site.
With Pricebook, field techs can:
Upload images and videos of damages that need repair and materials included in the estimate
Display estimates to customers on an Android, iPhone, or iPad
Write a summary of the scope of the work after taking stock of the customer's property
Include financing options for high-ticket materials and equipment
This makes it easier for field techs to convince customers to agree to upsells and sign up for ongoing product maintenance.
Cultivate a customer-first mindset
Technicians have direct contact with your customers.
The only way to get positive word of mouth, online reviews, and referrals is to exceed customer expectations.
Train your techs to:
Walk the customer through their findings and proposed solutions
Resolve customer challenges quickly
Go above and beyond the service request
Empowering techs to put customers first and deliver a positive experience starts with equipping them with the best tools.
ServiceTitan’s Customer Experience software makes it easy to ensure your techs go above and beyond for every customer.
For example, this advanced technology allows customers to gain a glimpse into the professional who will be handling their electrical needs, creating a sense of familiarity and trust.
From the technician's name and photo to their expertise and certifications, this pre-arrival information instills confidence and adds a human touch to the service experience.
You can also send appointment reminders via SMS to help keep customers informed throughout the entire process.
It also reduces no-shows and allows the customer to get accustomed to the technician before arrival.
With ServiceTitan's GPS tracking, customers can even see the real-time location of any tech heading their way, assuring them someone's on the way and that they'll arrive on time.
Now Over to You
Fully trained electricians are the greatest assets of any electrical business.
They deliver high-quality service and build strong customer connections, leading to high retention and referral rates.
So, consider investing in training programs to enhance your technicians' understanding of electrical practices.
And to drive more sales in the field, coach them on customer service, and arm them with the right electrical software like ServiceTitan.
ServiceTitan is a software built to streamline electrical contractors' business operations, increase employee productivity, and boost revenue. The software is used by thousands of service companies nationwide, who have increased their revenue by an average of 25% in just their first year of working with us.
ServiceTitan Electrical Software
ServiceTitan is a comprehensive electrical business software solution built specifically to help service companies streamline their operations, boost revenue, and achieve growth. Our award-winning, cloud-based platform is trusted by more than 100,000+ contractors across the country.
