ServiceTitan Introduces New Customer Communications

January 04, 2017

The leading provider of home service business management software announced a new customer communications experience to increase customer satisfaction

GLENDALE, Calif., Jan. 4, 2017 /PRNewswire/—ServiceTitan, the leading provider of business management software for plumbing, HVAC, and electrical residential contractors, today announced its new and improved customer communications. The new update will increase customer satisfaction through instant job reminder text messages, including technician photos and bios and the ability to track the technician's arrival in real time.

“We’ve given the ability to text technicians. We’ve given the ability to send dispatch emails to customers. Now we are ready to take the customer experience to the next level," said Ara Mahdessian, co-founder and CEO of ServiceTitan. "The new and improved customer communications will empower our customers to enhance the experience in a modern, non-disruptive way that people are used to.“

The new customer communications experience in ServiceTitan offers the following key features and enhancements:

  • Allows the customer to decide

    — Customers can choose how they want to be contacted, through email, text or both and how often. This allows the technician to communicate with customers on their terms and increase satisfaction

  • Communicate with customers via text messaging

    — Residential home service business owners can send job reminders to reduce cancellations, and make customers feel at ease with a technician's bio

  • Take customers along for the ride

    — Be with the customer every step of the way, from the initial call to the moment the technician arrives at the doorstep, with real-time technician tracking. It allows the customer to view exactly where the technician is located and when they will arrive by using a real-time location map

To learn more about ServiceTitan's new improved customer communications, visit

About ServiceTitan ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile solution for field techs, and QuickBooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit

Media Contact:

Heather Ripley Ripley PR 865-977-1973

Solid advice delivered to your inbox.
Hiring Techs? We Can help!
Download Now

Related post

Top Contractors Share their Success Stories on New ServiceTitan Podcast

ServiceTitan has launched a new podcast, Toolbox for the Trades, that spotlights the industry’s top professionals as they share their stories and strategies for success.

ServiceTitan Announces Acquisition of Pointman

Top management software platform for residential and commercial service contractors will absorb the mobile suite’s customers and users with seamless transition.

Home and commercial service technology company donates 100,000 masks to hospitals and contractors

ServiceTitan joins the effort to slow the spread of COVID-19 by providing safety masks to contractors and Southern California hospitals.