Last revised: November 2025

Program Overview

The ServiceTitan App Marketplace Program is a competitive application based program designed to support the development and distribution of quality third-party applications across the ServiceTitan ecosystem. Those selected to participate in this program (i.e. partners) are afforded an opportunity to progress through three distinct tiers (Silver, Gold, Titanium) each of which present increasingly valuable benefits (1). A summary of these tiers and their respective benefits is as follows:

• Silver: The entry point for all marketplace partners, providing essential tools needed to build and launch successful integrations. This tier is ideal for partners who wish to have access to a dedicated integration sandbox environment, app certification, and placement in the marketplace.

• Gold: The Gold tier offers expanded access to ServiceTitan's support and community resources. Partners at this level benefit from deeper integration with ServiceTitan's product and marketing teams.

• Titanium: Reserved for top-performing partners, this exclusive tier offers the highest level of collaboration, including comprehensive sales support, joint account planning, and premium, co-branded marketing opportunities.

Program Benefits

The ServiceTitan App Marketplace Program delivers escalating value across three critical business areas (development access, sales & marketing support, and certification assistance), with each tier building upon the previous to create clear incentives for growth and deeper collaboration with ServiceTitan. Benefits for each tier are as follows:

Program Requirements & Standards

ServiceTitan is committed to delivering high-quality, secure, and reliable experiences to our customers. To that end, those seeking to participate in the ServiceTitan App Marketplace Program and avail themselves of the benefits above must meet certain minimum qualifying and ongoing requirements, including completion of our onboarding process, payment of applicable fees, and adherence to our standards (e.g. Code of Conduct, etc.). The details of these requirements are outlined below.

Getting Started: Onboarding

The path to becoming a partner follows a structured onboarding process designed to ensure prospective partners and their applications meet our rigorous standards. This process is divided into five main stages, each with distinct activities for the App Provider (i.e. partner) and ServiceTitan.

While each stage is important, certification is the foundational element of the onboarding process. During this stage, ServiceTitan performs a comprehensive evaluation of a prospective partner's application (including its functionality, security, and data transparency) to validate compliance with ServiceTitan's baseline requirements and expectations. The core steps of certification include:

• Integration Evaluation Call: An initial discussion to understand the application's architecture and user workflow goals.

• ServiceTitan Workflow Recommendation: A collaborative session where ServiceTitan provides best practices for a seamless user experience.

• Data + API Workflow Questionnaire: A detailed review to map all data flows and ensure security and compatibility.

• Integration Environment Provision: Provision of a dedicated sandbox environment for building and testing the application.

• Final Review + Certification: A comprehensive final validation of the application's functionality, security, and user experience ahead of launch.

Maintaining Partner Status: Ongoing Standards

Achieving and maintaining certified status is an ongoing commitment central to the partnership. To ensure standards are consistently met, all partner applications must be re-certified at least once per year. Failure to adhere to any of ServiceTitan's standards, including those detailed below, can result in a partner losing their certified status.

Code of Conduct

Partners must at all times act in a manner befitting a ServiceTitan partner including:

• Employing ServiceTitan best practices when engaging customers.

• Ensuring accurate and on-time reporting, payments, and communication.

• Maintaining a comprehensive understanding of ServiceTitan’s products/offerings.

• Avoiding negative or disparaging remarks about ServiceTitan and its affiliates.

• Leveraging accurate branding guidelines and logos.

User Experience

Partners must integrate their application's user interface directly into the ServiceTitan platform whenever possible so as to allow users to access the application's capabilities without needing to log into a separate system.

Program Fees: Commercial Framework

The ServiceTitan App Marketplace Program operates on a tiered fee structure designed to align partner success with platform growth.

Certification Fees

All partners must pay upfront annual dues corresponding to their assigned program tier. These dues unlock tier-specific benefits and are necessary to maintain program eligibility.

Customer Engagement Model

ServiceTitan will determine whether partners pay connection-based fees or participate in revenue share arrangements—never both. All fees are calculated on a monthly basis.

• Connection-Based Fees: A flat fee per active tenant (term defined order from).

• Revenue Share: A percentage of partner net revenue derived from its application or a specified minimum fee, whichever is greater.

Partner-specific fees, models, payment schedules, and other related terms will be established through the agreement process (including the execution of an order form). Partners must maintain current payment status to preserve program benefits and certified status.

Program Disclaimers

Listed criteria represent minimum qualifications and do not guarantee program acceptance or specific tier placement. All benefits are subject to availability and ServiceTitan's discretion, and ServiceTitan reserves the right to approve or deny applicants and adjust tier placement as needed.

Updates

ServiceTitan reserves the right to update this Program Guide from time to time. Partners are responsible for reviewing this Program Guide for changes. ServiceTitan may, but is not obligated to, notify partners of updates. Your continued participation in the ServiceTitan App Marketplace Program after changes have been posted will constitute your acceptance of any and all such changes.

Definitions

(1) Program placement is reassessed annually. Program advancement is determined by ServiceTitan in our sole discretion