ServiceTitan again ranks first in G2 ratings of field service management software.
The Summer 2021 rating marks the second consecutive quarter that ServiceTitan topped G2 rankings. Of the 115 reviews for ServiceTitan on the site, 84 are five-star (73%) and 107 (93%) are four- or five-star.
The highest-rated features, according to G2 reviews: dispatch and field service management, invoicing, and client notifications. The software’s highest G2 rankings came in ease of use (8.9 out of 10), support (8.8) and tracking employee location (8.8).
G2 is an industry leader specializing in technology company reviews. It tries to help businesses “discover, buy, and manage the technology they need to reach their potential” based on several factors. And it judges those factors through surveys of those who know the products best—customers.
In ServiceTitan’s case, that means businesses in the trades who run their company with the cloud-based software solution and mobile app. Basically the people who depend on it every day.
G2’s ratings are based on categories in seven areas:
Ease of use
Ease of setup
Ease of admin
Quality of support
Ease of doing business with
ServiceTitan ranks highest in “ease of doing business with” (9.4) and product direction (9.7), and ranks above 8.6 in six of the seven categories.
“Honestly there’s nothing not to like,” wrote one reviewer of ServiceTitan. “If you have a business there’s absolutely nothing you can’t do in this program.”
Another administrator in construction called ServiceTitan 10 times better than its previous software, and yet another offered this unique and encouraging perspective: “The most important problem that we are solving with ServiceTitan is the problem that has not yet arrived.”
B2B reviews like that are important for all businesses, especially in a world where few will choose a restaurant, a car or a home services company without reading the reviews first. They read reviews for mission-critical software for their business, too.
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G2 uses an algorithm that includes multiple data points, including:
Recency of the review
Amount of feedback provided
Whether the reviewer uses his or her name and company, and
Whether the reviewer is a verified user of the product.
“Best of” lists reflect reviews submitted in the evaluation period.
A sampling of comments shows where ServiceTitan’s community feels empowered:
Immediacy of information
“ServiceTitan gives us complete visibility and functionality to stay on top of our business. The transparency has aided our staff in understanding our company goals and helps the team reach for the stars!” – from Sarah T (the way reviews are labeled on G2)
“At any given time we are able to see the numbers for the day, week, month or YEAR!” – an administrator in customer services.
“It helps communicate clearly with our customers, helps set expectations, and automates many of the touches we used to have to do manually.” – Aaron Z
Training and efficiency
The ability to record calls, which helps companies train their CSRs. “We can get specific with each person rather than just a blanket CSR class,” writes Jennifer E.
John B says his company has “nearly eliminated any downtime” and maximized efficiencies.
Market coordinator Evan R said ServiceTitan changed the way the company does business by shortening the billing cycle, which “helped our cash flow immensely.”
Owner Dave D said reports have cut down on payment confusion because he can easily see who still owes money.
“We can get granular with our job costing on projects. This has helped us provide better pricing options to our customers based on that data.” – Sarah T, operations manager.
“Efficiency (is the best) for sure. This is 100% the main thing that ServiceTitan offers.” – Renee L, owner
“(The biggest benefit is ) knowing where our company is at all times in terms of revenue, goals and KPIs.” – David P, contact center manager/head of IT.
“KPI, what gets measured gets done.” – Tami L.
An administrator in construction offered probably the highest praise by saying: “I always recommend ServiceTitan to other contractors that I have connected with.”
ServiceTitan is a comprehensive software solution built specifically to help service companies streamline their operations, boost revenue, and substantially elevate the trajectory of their business. Our comprehensive, cloud-based platform is used by thousands of electrical, HVAC, plumbing, garage door, and chimney sweep shops across the country—and has increased their revenue by an average of 25% in just their first year with us.