5 Steps to Building a Better Call Center with Phones Pro

April 7th 2022

Guest speakers
Brandyn Nuffer

Call Center Director

One Hour Heating & Air Conditioning in Niceville, FL

What you will learn:
  • Expert advice and insight about onboarding with Phones Pro

  • Best practices for managing 300+ inbound calls per day

  • Tips to “kill the simultaneous ring” and improve call quality

  • Best KPIs for improving call center performance & efficiency

When Brandyn Nuffer joined the One Hour Heating & Air Conditioning team in Niceville, FL two years ago, one of the first things he did was get Phones Pro.

As a call center veteran, Brandyn knew he needed a better solution to help his  CSRs manage the 300+ inbound calls they received to the office every day. Since then, he’s onboarded with Phones Pro and developed a foolproof system to accommodate his growing team at all levels. 

Join Brandyn and Phones Pro Product Manager Mark Anson to learn how you can leverage Phones Pro to build a better call center. We’ll highlight some of the most underrated Phones Pro features and answer your questions in real-time.

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