Maintaining Control of the Call

February 11th 2021

Guest speakers
Angie Snow

Principal Industry Advisor at ServiceTitan and shop owner


Maintaining Control of the Call
What you will learn:
  • How your CSRs can de-escalate a call

  • How to handle the "how much does it cost?" question

  • How to build value on the phone so CSRs can book the call

  • Your secret weapon to regain control of a call

How confident are you in your CSRs’ ability to handle sticky situations on the phone? Whether they are dealing with an upset customer or they are asked pricing questions right off the bat, your CSRs should be able to handle the toughest call like a pro.

Join Angie Snow, Director of Customer and Product Training at ServiceTitan, for tips on how to maintain control of the call.