Operations • Technician Tips • 54 minutes

The Five Steps to Tech Staffing & Success

August 16, 2022

Episode Overview

Al Levi has helped Jason Kim tackle the systemic issues that touch every trade company these days: finding, training and retaining technicians.

The CEO of The 7-Power Contractor, Levi has been consulting with small business owners on training and growth since the 1980s. He has a method called Signature Staffing System (S3).

Levi’s system helps companies take people without any technical skills and grow them into technicians. S3 helps create employees who do systems and processes the way you want—and in a way that will help a business grow and scale.

“I can train anything and I can fix anything,” Levi says. “The only thing I can’t fix or train is somebody who is unwilling.”

Over the years, Levi says he’s encountered nearly every training scenario.

“I’ve learned what works,” he says. “Make people show that they can earn their way onto your team. And, let people learn in pieces. Don’t ever train (in a classroom) for more than four hours. Reinforce training with work in the field.”

Levi’s tried-and-true system worked wonders for Kim, owner and service manager of Zoom Drain - Long Island, and Ray the Plumber.

Kim recalls spending long hours working with Levi on editing training manuals and spending quality time having conversations with employees.

“It’s hard and expensive to do this,” Kim says. “But we had a fundamental commitment to a cultural change. The days of an apprentice handing the wrong wrench to a technician and the tech throwing it back at the apprentice are over.”

Change doesn’t happen quickly, Kim says. It’s an ongoing process. 

“We have the foundation for growth now,” he says. “There's nothing we can't accomplish—because we spent the time putting the foundational, structural pieces in place.”

Is the sky the limit?

“Now, I feel like we could add another 20 trucks in a year or two and we'd have no problem because we have the team members who understand the goals,” Kim says.

Al Levi and Jason Kim recently joined ServiceTitan’s Jackie Aubel as part of Season 6 of the “Toolbox for the Trades” podcast, which included thoughts by Levi and Kim on:

  • Collaboration between coaches and business owners.

  • Unique approaches to staffing in the trades.

  • Cultural adjustments that come with training programs.

  • Commitment needed from leadership to implement change.

  • How to gauge results from a training program.

To hear more tales from the trades, subscribe to Toolbox for the Trades on Apple Podcasts, Spotify, our website, or anywhere you get podcasts.

Related Videos

About ServiceTitan

ServiceTitan is a comprehensive software solution built specifically to help home service companies streamline their operations, boost revenue, and substantially elevate the trajectory of their business.

Our comprehensive, cloud-based platform is used by thousands of electrical, HVAC, plumbing, garage door, and chimney sweep shops across the country—and has increased their revenue by an average of 25% in just their first year with us.

Ready to learn more about what ServiceTitan can do for your business?

More episodes

Marketing • Business Tips • 31 minutes

Developing An Authentic and Differentiated Brand in the Trades

Ryan Kettering, a branding expert, believes that for a business to stand out it must go de...

Business Tips • Operations • Management • 36 minutes

Taking a Family Business to The Next Level

Jennifer Rose-Caudill listened, learned and hit the ground running as she helped manage an...

Operations • 33 minutes

Keeping it Cool: Implementing Incremental Change

Krista Landen of Gulfshore Air Conditioning & Heating stresses the significance of embraci...

About the Show

Toolbox for the Trades is a podcast where top service professionals share the tips, tricks, and tactics they use to succeed in their industry. Hosted by Jackie Aubel, this podcast is brought to you by ServiceTitan—the leading home and commercial field service software.

Episodes will feature stories and strategies to help contractors grow and scale their service business.

Get on the show!
Explore Toolbox