Every dispatcher feels the pressures of information overload and responsibility. They’re caught between customer expectations, their field technicians’ human limitations, and their company’s interests. As each element of the home service business becomes more complex and tech-oriented, you need a responsive solution that holds it all together, ensuring that everything and everyone works together seamlessly.
A Digital Lennox Catalog At Your Fingertips
ServiceTitan is proud to announce a new tool developed in conjunction with our partner Lennox—a leading, international provider of HVAC equipment.
At ServiceTitan we take feedback from our customers very seriously. Reports help you to stay on top of the metrics that matter to you, in your particular role, and at your unique business. That means one size definitely does not fit all.
So, we built a reporting solution that allows you to harness the wealth of data in ServiceTitan to build reports and dashboards that are 100% tailored to your needs.
Our co-founders, Ara Mahdessian and Vahe Kuzoyan, reached out to our customers this morning with an important announcement. Here is what they had to say in their own words.
We’re announcing some big news this week. I wanted you to hear about it from us first.
Two years ago, we raised $18M from the leading early-stage software investor, Bessemer Venture Partners, to help make ServiceTitan what it is today.
Now, we’ve raised an additional $80M from the leading growth-stage software investors, ICONIQ Capital, to help make ServiceTitan even better. You can read about the investment here.
Vahe and I have always been highly selective of who we partner with. It’s important for us to partner with people who share our values and are passionate about our mission of helping contractors. ICONIQ Capital represents many of the most successful and world-changing software entrepreneurs, including Mark Zuckerberg (Facebook CEO), Jack Dorsey (Twitter CEO), Reid Hoffman (LinkedIn Chairman), and many others. After spending extensive time with ICONIQ and their team, we’re confident this partnership will be as beneficial as our continued partnership with Bessemer.
[Ed. note: Our friends at Power Selling Pros are back with tips that you and your call-handling team can use to convert more calls to appointments. The latest entry in this series, “How to “WOW” Customers over the Phone and Build a Lasting Relationship,” is below. Read the previous entry here.]
Companies have become really good at answering questions. Customer service reps will sit there on the phone and answer every customer question under the sun, and when the customers have had all their questions answered, they say, “Wow, you’ve been great! I am going to hang up now and think about this for a while, and who knows, I might call you back.”
Your field technicians need to be properly equipped for every situation – from HVAC emergencies to customer service needs. The ServiceTitan mobile app for field technicians keeps your techs connected. But what happens when they can’t communicate with your home office because there’s no WiFi or cell signal available? The solution is ServiceTitan’s Mobile App 1.0, our brand new native application.