Big news from ServiceTitan today — Mobile 2.0 is out! We’ve been hard at work finishing those last sprints, listening to customer feedback, and fine-tuning our platform to ensure that it can help businesses in the home services space thrive and delight their customers.
We heard from a lot of our customers that they loved our platform. But we weren’t content to rest on our laurels. What if we could start from scratch and reimagine the whole experience? What if we could push our boundaries and make everything better than before? Over the next couple of weeks, you’ll be hearing more about our new app and the process behind it. In the meantime, here are some things you can expect from Mobile 2.0:
Intuitive design built for technicians. The app, which features built-in best practices collected from the world’s top technicians and residential contractors, drives better performance and sales output. It’s easy for technicians to understand and use, and they can access powerful data at the push of a button. From the greener to the more experienced technicians, all of them can feel confident in delivering an amazing customer experience.
A modern experience expected by today’s consumers. Our app is designed to give homeowners a modern, visually engaging experience so that home service businesses can establish a professional brand with everyone they serve. It brings all customer touch-points into one place to give technicians access to the right information at the right time.
A performance boost. Features such as the technician scorecard keep technicians up to date on their booked jobs, generated revenue, conversion rates, and other metrics to keep them accountable and motivated. Having access to this information helps technicians deliver that outstanding customer experience in the field as well.