The most successful commercial contractors aren't just skilled technicians—they're intelligence operators.
While competitors rely on gut instincts and cold calling, industry leaders leverage integrated technology platforms that connect market intelligence with operational execution. The ServiceTitan + Convex integration represents the industry's most comprehensive solution for commercial growth.
The Intelligence Gap
Most contractors operate blind:
They don't know which buildings in their territory need their services
They can't identify when prospects are actively shopping
They have no insight into equipment replacement cycles
They miss opportunities before they even know they exist
This intelligence gap explains why some contractors struggle while others consistently land million-dollar maintenance contracts.
How ServiceTitan + Convex Changes Everything
When ServiceTitan acquired Convex in 2024, it created the industry's only end-to-end platform connecting prospect identification, sales engagement, and service delivery.
The integration advantage:
Convex identifies prospects with aging equipment and buying intent
ServiceTitan manages the entire sales and service process
Every interaction feeds back into smarter prospecting
Operational data enhances market intelligence
Convex: Market Intelligence That Finds Opportunities
Atlas Database: Complete property intelligence on virtually every commercial building in the U.S.
Building characteristics, ownership details, tenant information
Equipment installation dates and permit history
Decision-maker contact information
Financial and business intelligence
Signals Technology: AI-powered buying intent monitoring
Identifies companies researching your services online
Creates topic clusters indicating purchase readiness
Assigns relevance scores for outreach prioritization
Monitors competitor research and comparison shopping
Real targeting power: Instead of cold-calling random facilities, you call prospects with 15-year-old equipment who were researching "HVAC replacement" last week.
ServiceTitan: Operational Excellence That Closes Deals
Integrated CRM: Every prospect interaction tracked and optimized
Complete communication history
Proposal tracking and follow-up automation
Revenue pipeline management
Performance analytics
Field Operations: Seamless service delivery that builds relationships
Mobile workforce management
Real-time job updates and communication
Inventory tracking and management
Quality control and customer satisfaction monitoring
Financial Management: Accurate billing and profitability tracking
Automated invoicing and payment processing
Job costing and margin analysis
Maintenance agreement billing
Financial reporting and forecasting
Real Results from Industry Leaders
Perfection Group transformed their prospecting process across six states. "I've had multiple salespeople say Atlas is a game changer," says VP of Business Development Alec Blaine. "Our owner said he'd be afraid to take it away from us because we've gotten so used to it."
Business Development Representative Chris Wood adds: "It's amazing how many times I'll dial and get to the right person I need to talk to. That is invaluable."
ARCEM Entry Systems generated $18,000 in new business within months of implementation. "We really feel like we're now starting to hit our stride when it comes to prospecting," says General Manager Rich Love.
The Competitive Advantage
Contractors using integrated intelligence platforms consistently outperform traditional approaches:
Comfort Systems Southwest closed $60,000 in new business in two weeks using Signals technology.
But the real ROI comes from transformation:
Higher-value opportunities with qualified prospects
Shorter sales cycles with intelligence-backed conversations
Increased maintenance agreement sales and retention
Improved operational efficiency and profit margins
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The Future Belongs to Intelligence
The commercial service landscape is evolving rapidly. Clients demand predictive maintenance, energy efficiency, and data-driven partnerships. Contractors who embrace intelligent technology platforms will dominate while others struggle to keep up.
The choice is simple: Continue operating blind, hoping for opportunities or leverage intelligence to find prospects before competitors even know they exist.
Your next million-dollar maintenance contract might be with someone researching your services right now. The question is: Will you find them first?
Schedule your ServiceTitan + Convex demo and see the integrated platform that's revolutionizing commercial service sales. Discover prospects with aging equipment and buying intent in your territory—before your competitors even know they exist.
