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ServiceChannel Integration with ServiceTitan Eliminates Duplicative Work

November 29th, 2023
3 Min Read

A new integration between ServiceChannel and ServiceTitan will reset the expectations of commercial contractors everywhere, leading to new levels of efficiency.

Work orders submitted through ServiceChannel now show up automatically in ServiceTitan, via this integration. When you use ServiceTitan to accept and schedule work, those details automatically populate in ServiceChannel, eliminating the need for repeat data entry in two different systems.

Basically, a game-changer.

“You can create the job in ServiceTitan and the information flows back to ServiceChannel,” said ServiceTitan’s Director of Product Management Mark Weeks. “What we want to do here is make sure that you're demonstrating to your customer that you're very responsive. 

“We wanted to make sure no work orders fall through the cracks — while creating efficiencies for you.”

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“The automatic transfer of work-order information has allowed us to streamline our workflow and get more done in less time,” said Shane Jaeger, President of Operations at Lawton Commercial Services, one of the early users of the integration. 

» Read more about Lawton’s experiences with ServiceTitan

“ServiceChannel is a technology platform and marketplace that allows multi-site brands to manage their physical spaces and assets to ensure that their customers have the best possible experience,” said Sid Shetty, Chief Business Development Officer at ServiceChannel. “And so, what we want to do is have the right technology to automate as much of the workflow as possible, make sure that the work is going to the right provider, make sure that the right providers that do great work actually are serviced in our marketplace so that customers that are looking for great providers can find them.”

It’s easy to get started:

  1. Go to Marketing Integrations in ServiceTitan 

  2. Choose “Configure” for ServiceChannel

  3. Follow the prompts to set up — and you’re done!

“ServiceChannel was founded in 1999. And since then, we've been on this journey to help shape the entire facilities management space,” Shetty said. “Today, we are in 73 countries. We have around 75,000 providers in our network worldwide, and 600-plus of the biggest brands in the world. And we are processing somewhere 18 million work orders a year, around $9 billion in spend on our platform.”

Moving forward, there’s much more on the horizon with ServiceChannel and other integrations via WorkConnect. 

“There are requirements with ServiceChannel that technicians sometimes forget to check in — and that can cause a lot of headaches,” Weeks said. “ServiceTitan, again, will automate those processes so that when the technician arrives on site, that information gets sent directly to ServiceChannel and we make sure that things like that don't slip through the cracks.”

And in terms of impact?

“In the first 90 days (with the integration), we improved our overall ServiceChannel score by 10 points,” Jaeger said. “It's led to nearly 100 new inquiries and a $250,000 increase in revenue.”

Again, a game-changer. And just the beginning for ServiceChannel and ServiceTitan.

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