All Industries, Marketing

‘Love at First Demo’: ServiceTitan a Leader in G2 Field Service Management Software

Pat McManamon
March 25th, 2021
5 Min Read

ServiceTitan hasn’t been a part of G2’s ranking of field service management software for long. But the Glendale, Calif.-based software company was named No. 1 for the Spring of 2021 — and remains a leader today.

G2, an industry leader specializing in technology company reviews, looks to help businesses “discover, buy, and manage the technology they need to reach their potential” based on several factors. And it judges those factors through surveys of those who know the products best—customers. 

In ServiceTitan’s case, that means businesses in the trades who run their company with the cloud-based software solution and mobile app for field technicians. They depend on it every day to increase visibility, efficiency and profits.

Users praised the functionality, user-friendly nature, improvements in automation and customization in business processes and workflows such as invoicing and sales presentation, customer management (CRM) tools and more. 

“(I)t is a living, changing product that changes based on the feedback from users,” one review reads. “I have used this software since 2015 and it has grown as we have grown.”

That kind of B2B review is growing in importance for every industry, and the weight they carry is immense. If you won’t choose a hotel or restaurant, or pick one refrigerator over other similar products, without reading reviews, you certainly won’t choose a field service management solution that’s essential to the success of your business without them. 

And, businesses want the best. ServiceTitan shares a “best” ranking on G2 with companies that include Zoom, Skype, Microsoft, Cisco, Shopify and QuickBooks, all of which have similar ratings in their categories.

Numbers tell part of the story. Of the 103 reviews from service providers given to ServiceTitan by early February of 2021, 95 were either five-star or four-star. That’s 92%. And while ServiceTitan will strive to make the ratings 100% five-star, the company is proud of every star it receives.

Breakdowns of specific areas of customer satisfaction bring more context. G2 surveys users of products about their satisfaction in six areas: 

  • Ease of use

  • Meets requirements

  • Ease of doing business with

  • Ease of setup

  • Quality of support 

  • Ease of administration

The #1 newsletter for the trades.

In G2s’s Usability Score Breakdown, ServiceTitan is the software to use, with an overall score of 8.9. ServiceTitan was at 86 percent or higher in five of the six categories and 90 or above in three.

Another part of the story, and perhaps the most important: The tributes from users. One headline summed up the feelings of many: “Love at first demo.”

“It would be difficult to grow and manage my business without operational software like ServiceTitan,” wrote William L (the way names are listed on G2). “At this point, we have grown so much that I (can’t) possibly understand all the aspects of the business, but that is OK because with ServiceTitan I'm able to successfully manage them.

“That is something I gained through learning to understand the best practices that were built into how ServiceTitan is designed.”

Nobody can better reveal whether ServiceTitan is meeting needs than the craftsmen and women using the software. Here is a sampling of comments on G2, which brings users together on one influential tech marketplace.

What do ServiceTitan users like best?

Among the variety of “bests”: The software helps grow the business, and ServiceTitan is open to improving the product. (Names of reviewers are given exactly as they are on G2).

  • “It’s been a force multiplier for our small service company.” – Anthony M, Operations Director

  • “ … it is a living, changing product that changes based on the feedback from users. I have used this software since 2015 and it has grown as we have grown.” – Robin C, Director of HR and Marketing.

  • “Everyone in the company can have a pulse on what is happening day to day, individually or the company as a whole.” – Ryan K

  • “… the immediacy of data. Everything is always at your fingertips.” – Sean N

Ryan G wrapped his thoughts into one tidy paragraph: “Commercial Features, Support Response Time, Quality of Support Team, Pricebook Features, Customer Specific Pricing, Custom Forms with E-signature capabilities, Photos and Videos attached directly into forms, A/R Management, Custom Fields, Capacity Planning, Dispatching, Billing, Account Management, Multi-Day Job Features, Projects, and all the training resources available to us.”

The community of users

ServiceTitan is proud to connect users who can help each other with tips, suggestions and problem-solving. The sharing of ideas produces an all-boats-rise-with-the-tide effect. This does not go unnoticed.

  • “One of the best things about ServiceTitan is the community that is on Facebook that allows you to ask questions to other contractors that are using the software.” – Renee L

  • “ … the best community of our ServiceTitan users that I have never witnessed with any other software.” – Ryan G

  • “I have learned so much from the Facebook group community and the other users within that community. We start every new hire off within the academy, and not many softwares come with the robust academy and the knowledge base. If there is ever anything that I or my employees need to know there is always an answer that can be found.” – Alisha W

Customer support

One headline states that ServiceTitan is “the bar others should be measured against.” The first reason listed:  “Responsiveness of support.”

  • “ServiceTitan is made up of problem solvers just like us.” Robin C

  • “From the beginning there has been a team of specialists assigned to our company. Every question or concern was addressed with patience and knowledge. We never felt alone through the transition to ServiceTitan. The support staff is amazing.” – Liz S

  • “We also love that they value us as customers and really want our feedback and try to make our requests happen! I also love how from a Franchise perspective you have the Partner Portal, for support it is great to be able to access all of our locations so we know what they need help on and how they are doing overall!” – Christina D

  • “ServiceTitan makes it easy for us to express changes needed or provide ideas for future development and they are quick to fix bugs within the software. They are constantly working to make the software better … “ – Tyler M, Office & IT Operations Manager


Users described ServiceTitan reports as easy, detailed and beneficial.

  • “ … reports can be customized to create almost infinite ways that you can track business and team member performance.” – Sean N (again)

  • “The numbers, reports, tracking ... all these functions can change drastically the way you were organizing your business. Furthermore, all of these are integrated in the same program, which simplifies everything.” – a web developer

  • “Our ability to dive into the data, filter and sort it, to get the key piece of information is like nothing we've had in the past.” – Mike A

  • “We are able to get our reports, and financial numbers much quicker with this system. Everything is in the cloud, and is automatically updated as soon as a technician is done with a job.” – Renee M, Sales and Marketing Coordinator


“It simplifies the whole scheduling and dispatching process. The ability to have all the real time numbers needed to keep our fingers on the pulse of the business. Not only from day to day, but also month to month and year to year.” – John B

  • “Depending on what it is that you are looking for in a dispatching database, ServiceTitan has all the bells and whistles.” – Jacqueline S

  • “You are able to turn on the feature to notify customers when the technician is dispatching to their location, and there is a feature that you can give the customer access to watch the technicians GPS to know when they are getting close to their location.” – User in medical devices

William L wrote a general comment that hits to ServiceTitan’s core. In eight words, he summed up what the software strives to achieve.

“ServiceTitan,” William L wrote, “has helped me build a better business.”

ServiceTitan is a comprehensive home and commercial services business software solution built specifically to help companies streamline their operations, boost revenue, and achieve growth. Our award-winning, cloud-based platform is trusted by more than 100,000+ contractors across the country.

Ready to learn more about what ServiceTitan can do for your business?  Contact our team to schedule a demo today.

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