How to Inspire Extraordinary Performance in 2021

HOSTED BY Eddie McFarlane • RECORDED ON January 14th, 2021

If you’re bracing yourself for hiring challenges in 2021, congratulations; you probably work for, or own, a service company. 

While the technician labor shortage is a problem, Eddie McFarlane, VP of Learning and Development at Haller Enterprises, believes it’s one that can be solved from within your organization. Even better news? Making these changes are totally within your control.

Join ServiceTitan and Eddie, also a Board Member of ACCA and NATE, to unlock the essential leadership skills you can use to inspire your techs, CSRs and managers in 2021. 

What you will learn:

  • How to run effective training sessions and on-on-ones that drive real, meaningful, and measurable change

  • Leadership styles and techniques to retain top talent and build an exceptional culture

  • How to set expectations with both new and existing employees that build trust and boost morale

Meet your speaker
Eddie McFarlane

VP of Learning & Development

Haller Enterprises

Eddie McFarlane is an experienced Vice President of Learning & Development with a demonstrated history of working in the consumer services industry. In addition to working at Haller Enterprises, Eddie also a board member of Air Conditioning Contractors of America (ACCA) and a member of the board of trustees at North American Technician Excellence (NATE).

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