Kathy Nielsen’s "Hit-by-a-Truck" Approach to SOPs

Kathy Nielsen is very passionate about business operations and the attention, or lack thereof, that goes to the office side of the service industry. She first found her passion for teaching while running a plumbing company in Texas where she began coaching her industry peers on what it takes to be a successful GM.  Having visited shops all over the country, and being married to a technician, Kathy brings a holistic perspective on business operations to her clients. While some refer to her as the “ServiceTitan Guru”, Kathy is also incredibly skilled at helping identify and grow leaders within an office and creating hiring processes to get the right people in the right position and keep them!