LIVE WEBINAR
A Day in the Life of a CSR
June 5th 2025
11:00 am (pst)
Guest speakers
Angie Snow
Principal Industry Advisor at ServiceTitan and shop owner
ServiceTitan
Full bio
Brittany Burgess
Senior Customer Advocacy Specialist
ServiceTitan
Full bio
CSRs are the backbone of our industry—juggling incoming calls, scheduling jobs, handling upset customers, and coordinating with techs. But what does a day in their life really look like? In this webinar, we’ll walk you through a typical day from morning chaos to evening wrap-up, showing where the biggest stress points are—and how to solve them with training, ServiceTitan features, and Pro Products.
Join ServiceTitan’s Angie Snow and Brittany Burgess - two industry pros with years of experience working with call centers - as they share tactics and strategies to make the day smoother and every call count.
Throughout, you’ll discover ServiceTitan features that map directly to the real challenges your CSRs face by the hour as well as how Pro Products like Contact Center Pro can transform the call center experience.
What you will learn:
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How to streamline the morning call rush with Contact Center Pro AI Voice Agents
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Tips on how to leverage the job booking tab and dispatch board to their maximum potential
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Reports and dashboards to understand CSR performance
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How CSRs who also dispatch can leverage the fly-out window and Dispatch Pro to lighten the load
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And more free ServiceTitan features that help your business thrive