How Northwinds Boosted Bookings with Contact Center Pro

Born in the trades, Ara Mahdessian grew up watching his father, a residential contractor, work long days in the field and long nights at home managing the business. Ara met his ServiceTitan co-founder, Vahe Kuzoyan, on a college ski trip where the two bonded over their shared culture and upbringing – both Armenian-American immigrants who saw their parents tirelessly work their way up from service technicians to proud owners of trades businesses.

Armed with a unique knowledge of the industry, they set out on a mission to provide the trades with an end-to-end technology platform to help contractors grow their businesses and reach the level of success they deserve. Today, the company powers over 11,800 home and commercial service providers across ten trades with a software solution to manage every aspect of their business.

Domenic DeLeo is the Senior Vice President of Residential Services & Sales for  Northwinds Services Group, bringing over 30 years of HVAC industry experience. He leads operations for six Isaac Heating & Air Conditioning locations and two AP Plumbing locations across Western New York, focusing on growth, operational excellence, and customer satisfaction.

Domenic began his career with Isaac Heating & Air Conditioning in the early 1990s and has served in multiple roles for the organization. He joined Northwinds Services Group in 2021 after Isaac was purchased.  He studied HVAC at Monroe Community College, BOCES, Alfred State College, and holds certifications from NATE and BPI. He has served on the ACCA board and currently sits on the board of the Building Performance Contractors Association (BPCA).

A passionate mentor and trainer, Domenic is committed to developing future leaders and delivering exceptional service. Outside of work, he enjoys time with his wife and three children, where he currently spends most of his free time coaching youth sports.

David’s background is in IT Application Project Management in Healthcare and now the Home Services sectors. He has served as Northwinds Project Manager for six ServiceTitan implementations and two ServiceTitan Contact Center Pro implementations. He has a Master’s degree in IT Management from Elmira College and is PMP Certified.