After several Midwest Roto-Rooter franchises experienced an uptick in customer price complaints, enterprise administrator Rachel Stepowoy discovered that her techs weren’t presenting customers with all of their options or properly educating them on the value behind those options. In her effort to resolve this issue, she unlocked a foolproof sales process that not only enhanced customer experience but improved the closing rate across all of her locations!
Join Rachel and ServiceTitan for this FREE webinar where she’ll discuss her strategy for delighting customers and making sure techs don’t leave money on the table.
You’ll learn how to:
Enforce sales processes that educate homeowners and offer them multiple options
Communicate the value of said processes with your technicians
Identify sales trends and discover areas of opportunity for your service business.
Roto-Rooter, Enterprise Administrator
After graduating from Bowling Green State University in 2014 with a dual degree in Psychology & Sociology, Rachel decided to enter the family business: running several Roto-Rooters in the Midwest. She quickly moved her way up from a CSR to Office Manager to the title she holds today: Enterprise Administrator. In her role, Rachel assists all 7 of her family's Roto-Rooter branches with optimizing their ServiceTitan operations, teaming up with the corporate team to bring valuable insights to every level of the organization.