They’re not just customers, they’re your neighbors. Now your CSRs can greet them as such by seeing who's calling before picking up the line.
ServiceTitan also automatically populates customer information as calls come in, making appointment booking as quick and effortless as possible.
ServiceTitan’s field service management software ensures CSRs follow best practices and collect the information your business needs with custom prompts on every call.
In most cases, the CSR can choose options from a simple drop-down menus so the customer—not the keyboard—has their undivided attention.
There may be times when you need to review what a customer said over the phone or provide a CSR some coaching.
With the ServiceTitan Call Recording, you capture all incoming calls, giving you a complete record of when and how your company is booking jobs.