First impressions matter.
When the phone rings, it's critical that your CSRs are ready to convert. The ServiceTitan phone integration enables your team to book more jobs while providing a highly polished customer experience.
Greet customers by name.
They’re not just customers, they’re your neighbors. Now your CSRs can greet them as such by seeing who's calling before picking up the line.
ServiceTitan also automatically populates customer information as calls come in, making appointment booking quick and effortless.
Ask the right questions.
ServiceTitan’s field service management software ensures CSRs follow best practices and collect the information your business needs with custom prompts on every call.
In most cases, the CSR can choose options from simple drop-down menus so the customer—not the keyboard—has their undivided attention.
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Record every incoming call.
There may be times when you need to review what a customer said over the phone or provide a CSR some coaching.
With ServiceTitan call recording, you capture all incoming calls, giving you a complete record of when and how your company is booking jobs.
“The customer is winning because I’m not wasting time in their house. I’m winning because I’m being more efficient. It’s all because of ServiceTitan.”
Thornton & Grooms
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Based on 280 reviews on SoftwareAdvice and Capterra