OfficeTechnicanOwner/Management
Configurable Payroll Workshop

This workshop will explore the Configurable Payroll feature added to the Payroll section within Settings. The purpose of this workshop is to teach attendees the proper set up process, creating profiles and rules, along with how to utilize custom payroll fields.

Custom Dashboards & Reporting

This session is designed to provide Titans with an overview of some of the reporting functionality updates designed specifically to alleviate customer confusion in reporting and to increase the overall level in trust in how the numbers in reporting are calculated. It will explore both the native reporting and custom reporting features that are designed to accomplish just that.

Customer Database Management Tips

Are you excited for your first week live with ServiceTitan? We can’t wait to guide you through an exploration of some of the essentials to maintaining an updated and powerful customer database.

Installation Workshop

The Installation Mobile Workshop is designed to give technicians the foundation they will need to use the ServiceTitan Mobile App. This course is designed for techs in the Plumbing, HVAC, and Electrical trades, however, anyone using ServiceTitan mobile will benefit from this course.

Intro to Call Booking and Dispatching

During this 1-hour training session, the trainer will cover ServiceTitan recommended workflows on Booking Jobs/Appointments and review the option and layout of the Dispatch Board in ServiceTitan.

Leveraging Forms

Wouldn’t it be nice to organize your customers and/or jobs by type? Have your technicians ever had trouble remembering to complete certain tasks on a job? Wouldn’t it be convenient to be notified when certain tasks are completed within the organization?

Managing Recalls, Warranties, and Leads

Are you excited for your next training with ServiceTitan? We can’t wait to deep dive into the lesser known options for managing recall, warranty, and lead jobs from the Call Booking Tab. See you there!

Overcoming Common Quickbook Export Errors

Have you been running into errors when exporting your accounting records to Quickbooks Desktop? We appreciate that this can be a big blocker to keeping accurate and up to date records. This workshop will explore the top 6 errors commonly experienced when exporting to Quickbooks Desktop and will explain how to rectify those issues for a smooth export. Additionally, we’ll explain the importance of items like the General Ledger of Accounts and their corresponding connections in ServiceTitan. If you export accounting data to Quickbooks Desktop, you need to attend this workshop!

Phones Pro Workshop

ServiceTitan Phones Pro is a modern, cloud-based phone offering that is fully integrated with ServiceTitan and designed to improve your customer-facing team’s performance, drive higher booking rates, grow revenue and improve efficiency.

Pricebook

By attending this session you will learn the differences between services, materials, and types of equipment. You’ll also learn how to set flat rate prices through the Pricebook Modifier and look at how Time & Materials.

Pricebook Pro Workshop

ServiceTitan Pricebook Pro is the only Plumbing and HVAC pricebook designed for ServiceTitan, built based on customer feedback and industry data ensuring you offer the highest revenue-generating services at the right price.

Procurement, Purchasing, and Replenishment Workshop

This feature enables real time tracking of materials, parts, and equipment used on day to day jobs and provides a prompted workflow for warehouse managers to systematically restock trucks on a regular basis.

Project Tracking

(Coming Soon!)

Reading Dashboards & Reports

Your dashboard is a powerful tool to get quick insights, but what does it all mean? This session will break down some key performance metrics and how they can be used. You'll learn set up processes and how these metrics can be added into your reporting.

Reporting Workshop

The purpose of this training session is to understand what permissions go with reporting, where to get data in ServiceTitan, as well as how to run, create and schedule your own reports.

Service and Maintenance Workshop

During this Live Workshop, the trainer will demonstrate common workflows for Service/Maintenance jobs for technicians in the Plumbing, HVAC and Electrical Trades. This is meant to give you a basic understanding of how the ServiceTitan Mobile application works.

ServiceTitan Membership Basics

Customers who attend this training should leave the session with an understanding of how to build/edit memberships

Taking ServiceTitan Memberships to the Next Level

Customers who attend this training should leave the session with knowledge of how to sell a membership in the field or office. Then how to manage that membership throughout its lifecycle.

The Power of ServiceTitan Purchasing

What do we need to replenish again? Time to look at PO’s and replenishing your items through ServiceTitan! Through our Purchasing Module, you’ll learn how to create PO’s, how to manage them and ensure that they are received accurately every time.

Time Tracking in ServiceTitan

In this session, you'll learn everything there is to know about timesheet tracking in ServiceTitan. Explore your employees’ experience clocking in and out of their shifts, tracking time in various activities throughout the day, and how you can release timesheets for approval once they're ready for sign-off.

Understanding ServiceTitan Inventory

Time to stock up! You’ve learned the terminology and basics of purchasing in ServiceTitan - now it’s time to tie it all together with the final piece of the puzzle - ServiceTitan’s Inventory Module!

Understanding the ServiceTitan Information Library

We know how important accessing helpful reference information can be during a day’s work. This workshop is designed specifically for customers looking to leverage that information in reference to ServiceTitan.

Utilizing Estimate & Proposal Templates

This lesson is designed to introduce live customers to the Estimate and Proposal Template feature. It will provide an overview of how to create and edit estimate and proposal templates.

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