The Pros and Cons of Online Service Appointments

January 3rd, 2020

ServiceTitan was featured in ACHR News in an article about online booking and how consumer trends drive online scheduling options for companies in the HVAC, electrical and construction service industries.

Ara Mahdessian, cofounder and CEO of ServiceTitan, commented on the impact of changing consumer habits:

“Consumers are becoming increasingly busier. When they need something, many of them — particularly the newer generation — don’t want to have to put down what they’re doing, pick up the phone, wait for it to be answered, and then wait to be asked for their name, phone number, and so on," Mahdessian said. “As the new generation grows older and increases homeownership, we only see this as something that is going to compound in the near future.“

Read the full story here.

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