Avoid delays and remedy conflicts with an intuitive drag-and-drop dispatch board. Keep techs and dispatchers on the same page with SMS texting. Give dispatchers a clear picture of all upcoming jobs to increase schedule efficiency.Learn More >
Delight customers with white-glove service features. Greet incoming callers by name and easily access job histories. Reduce call time with streamlined, point-and-click call booking. Track conversion rates and record calls to better coach your CSRs.Learn More >
Secure on-the-spot financing approval for qualified homeowners. Let homeowners submit their application from your tech’s tablet and receive approval in less than a minute. Trust in safe, reliable financing technology from Greensky and TURNS.Learn More >
Monitor campaign ROI in real-time. Create unique, trackable phone numbers for new campaigns with just a few clicks. Boost effective campaigns and suspend ineffective ones. Forget call counts and clock campaign performance by generated revenue.Learn More >
Strategize growth with a comprehensive suite of business analytics. Customize dashboards to track incoming numbers the way you want to. Watch KPIs in real-time and leverage your data right out of the box with 150 pre-loaded metrics.Learn More >
Manage your finances with powerful chimney sweep accounting software. Eliminate hours of reconciliation by optimizing payroll and bookkeeping tasks. Process and categorize homeowner credit card payments captured by techs in the field.Learn More >
Allow your office and customers to communicate with one another right over SMS text. Automate text reminders and recommendations for homeowners to ensure job success. Break the ice by sending tech bios to customers before appointments.Learn More >
Frequently Asked Questions
Modern chimney software offers an all-in-one software platform to run your business and keep every member of your team on the same page. When running on cloud-based software, updates made in the office will appear instantly on the technician’s tablet. Updates from technicians, such as estimates, invoices, and captured payments will automatically appear on the office side, as well. These features improve communication and help you cut back on a lot of tedious, double-entry paperwork.
Another benefit of running on a comprehensive chimney sweep software platform is the mobile app for technicians. Armed with job details, inspection history, notes, previous estimates and even pictures and videos, your technicians will carry valuable context into every job and provide better quality customer service. Additionally, best-in-class software, such as ServiceTitan, allows technicians to build estimates with multiple price options just a few taps. These compelling, three-tiered estimates are proven to increase proposal conversion rate and, consequently, increase the average job ticket.
ServiceTitan customers see business growth through improved sales and service in the field. Equipped with a mobile app, your technicians and installers will arrive to each home fully informed and able to provide better quality service to customers. That results in better reviews and more referrals. A multi-option estimate builder also helps sweeps close more jobs at a higher average ticket, driving new revenue and pushing home service businesses to the next level.
Comprehensive business analytics—like the ones provided by the ServiceTitan’s reporting tools—also give business owners a real-time perspective on the metrics and numbers that mean the most to their business. Empowered by this kind of rich insight on operations, business owners can improve trouble areas, squash wasteful costs, and appropriately strategize for future growth.
ServiceTitan’s award-winning mobile app, ServiceTitan Mobile, is the industry standard. It provides home service technicians with customer profiles, directions to customer homes, notifications of new jobs, the ability to build multi-option estimates, point-of-sale payment capture, customizable, paperless forms to ensure safety compliance, and more.
Technicians can also take photos and videos of a customer’s chimney or stove via ServiceTitan Mobile and instantly upload to the cloud with the appropriate documentation attached.
Yes! Your techs can take and store 100+ photos or videos on each customer record within the ServiceTitan Mobile app and your office staff can see the photos as they’re uploaded in real-time. Now techs can demonstrate via their tablet screen any problem areas on a customer’s property and attach photos to inspection forms, further explaining and proving the value of your chimney sweep services to homeowners.