How to Maximize Opportunities During The Busy Season
HOSTED BY Steve Miles • RECORDED ON July 23rd, 2020
Service entrepreneurs, CSRs, and technicians alike all know that not all calls have the same opportunities. So when your busy season approaches how do you identify and prioritize a potential new install over a tune-up?
Steve Miles, VP, and CEO at Jerry Kelly, an HVAC company in Missouri pacing to hit $10.5M this year, knows the struggle owners face when they hit capacity day-over-day, which is why he’s agreed to share his foolproof strategy for triaging high opportunity calls and sending the right tech on the right job during this live webinar.
Save your seat today and get a recording of the webinar, even if you can’t make it the day of!
What you will learn:
Empower customers to define their level of need with adjustable diagnostic fees
How to implement a “catch and release” policy to prioritize your highest opportunity calls
Learn to identify which techs you should send on the highest opportunity calls
Plus, learn the importance of hyper-focused market penetration
Meet your speaker
Jerry Kelly Heating and Air Conditioning
Steve joined the family-run business Jerry Kelly in 1994. Today, he serves as their VP and CEO. He's known throughout the HVAC community for his invention of the Visible Defects Heat Crack Inspection System. He won the Ron Smith Leadership Award in 2017.