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CHAPTER 12

When the world returns to normal

SECTION 1 OF 1

When the world returns to normal

We don’t know how long this will last, but we do know at some point the world will return to normal and we will come out of this. At that point, what will be important is not just what happened to us during this time, but what we look like coming out of it, and how well we have positioned ourselves to capitalize on whatever opportunities will be available then – because the world will always need clean and running water, relief from the biting cold or scorching heat, power and light, and other essential services. So what opportunities do we think will present themselves when the world returns to normal, and what can we do to prepare and position ourselves to capitalize on it?

I built the business on systems, I trained (employees) on systems, and I have taught everybody that everything we do is about a system. If we can’t develop a system and quantify the system, we just don’t do it.

Ken Goodrich, CEO

About the Show

Features
ServiceTitan
Housecall Pro
Jobber
Mobile app with customer convenience features with stable offline functionality.
Customizable forms and pricing tools
Detailed customer profiles, job history, prior invoices, notes
Two-way SMS texting for customer inquiries and scheduling changes
Pre-appointment GPS Tech Tracking for accurate arrival timesLimited
End-to-End presentation mode: A visual pricing tool and estimate builder with good, better, best options

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