playbook-back-btn Playbook Home


Service experience

The usual service experience can change in times such as these. Our data shows that the number of demand calls generally doesn’t decrease. The average ticket could potentially decrease and the average tasks per call that get approved could decrease as well. Finally, lead turnovers for new AC or plumbing systems can drop as well. This usually happens during any recession. Chapter 5 offers the tools to combat this.


Offer to have indoor air quality or water filtration devices installed in technicians’ homes

While this may seem counterintuitive, the notion of technicians being able to provide personal testimonials to a product can be very impactful when speaking to homeowners. Doing so can increase close rates and your average ticket in many instances. Many suppliers understand the value of technician familiarity with products, so talk to your distributor about getting free or discounted devices for your team. 

Go to Section 5: Sell at a distance